IT Project - Demand Manager

Eurofins NSC Central and Eastern Europe s.r.o.

Place of work
Komjatická 73, 940 02 Nové Zámky
Contract type
Start date
by agreement
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

The important information:
IT Project Manager will work for GERMANY Eurofins region from our IT Infra Team in Nové Zámky.
Job description:
. Establish and maintain relationships between IT Solutions and IT Infra
• Keep track of incoming requests in OTRS Demand queue
• Check and validate offers in OTRS demand queue according to ruleset
• Constantly benchmark working procedures and rules to achieve constant improvement
• Explain existing IT Infra services as per IT Service Catalogue (as catalogue sales push standardisation), IT Service Cards and KGDs for fulfilling demands (Demand Management)
• Ask the right questions to fully understand the requirements (also non-functional ones)
• Wherever existing IT Services do not fit, liaise with the existing solutions owners and creators in order to trigger Service Creation (re-use as much as possible to ad-here to and achieve standardisation as much as possible)
• Participate in IT Programs as proxy on behalf of IT Infra
• Be the IT Infra face towards the internal customers
• Optimize and maintain the offering process for infrastructure services
• Manage customer requests in OTRS (incident/change management and others to come)
• Take part in global and multi-country projects
• Support other IT teams to enable them to fulfill their changes/incidents/SOPs
• Communicate with customers (e.g. consulting of development and business teams)
• Coordinate optimization of processes and application performance
• Work together with international IT-Teams and travel if necessary

Employee perks, benefits

Offered Benefits:
• Flat hierarchies, short decision-making processes and quick takeover of responsibilities through a variety of tasks
• Development opportunities in a world-leading company
• Individual professional and personal development possibilities through trainings and workshops
• Work in a motivated and passion-driven team environment

Information about the selection process

If you find yourself in our requests, do not hesitate and send us your CV to our e-mail:
Please, CV in English only.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

• Degree or several years of experience in Information Technology or comparable like IT Demand, IT Infra Planning, IT Sales, IT Consulting

Language skills

English - Proficiency (C2)

Number of years of experience


The position is suitable for a fresh graduate


Personality requirements and skills

• IT Infrastructure knowledge (Server, Storage, Network)
• Office Technology knowledge
• Basic Business Applications knowledge
• Fluent and clear English is a must
• German language skills are beneficial, but can be also trained on the job – some of our requests arrive also in German
• Very HIGH communication skills, both written and spoken
• High ability to work self-paced
• Thinking forward, ahead and out of the box
• High technical background but no specialists
• Customer centered view
• Some project and process management experience


Brief description of the company

Company Overview

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and that it is also one of the global independent market leaders in certain testing and laboratory services for agroscience, genomics and discovery pharmacology and for supporting clinical studies. In addition, Eurofins is one of the significant emerging players in specialty clinical diagnostic testing in Europe and the USA.
Eurofins NSC CEE offers companies Eurofins Central and Eastern Europe IT support, IT services, IT development and Economic controlling.

Number of employees

20-24 employees

Company address

Eurofins NSC Central and Eastern Europe s.r.o.
Komjatická 73
940 02 Nové Zámky
ID: 3023745   Dátum zverejnenia: 20.4.2017