IT Support Analyst

Essity

Place of work
Gemerská Hôrka
Contract type
full-time
Basic wage component (gross) and other rewards
Salary - min 1100 Eur gross/monthly as basic wage component + other components and benefits.

Information about the position

Job description, responsibilities and duties

We are currently looking for the IT Support Analyst who will take the IT responsibility for specific sites, reporting to the WSS Manager.

Main Tasks
• Provide IT related support for internal and external customers
• Perform Service Desk analyst tasks.
• Install, reinstall and replace PC's, tablets, phones, scanners, printers, software.
• Assist in movement of PC's and other IT equipment, within the limits set by the SLA. Disconnect and (re-)connect equipment.
• Maintain inventory of hardware and software, and monitor software legality.
• Address 2d level problems and requests regarding to PC hardware and desktop application software.
• Support mobile and stationary telephony, including optimization of contracts with providers, search of new services, purchase and distribution of equipment, connection of services, work with invoices
• Remote users' support via telephone and remote desktop software
• Control users' compliance with information security policies, report on information security breaches to WSS Manager. Participate in information security audits.
• Ensure equipment and consumables purchase, registration and distribution among users
• Interact with suppliers within area of responsibility, control execution of agreements between SCA and suppliers. Make suggestions on optimization of work with providers, participate in tenders if needed
• Develop instructions for users and other documents and provide trainings for users in own area of responsibility on line manger's request
• Contribute to IT information on intranet with regards to the specific site. Maintain, or contribute to, FAQ's and knowledge base on intranet
• Where agreed with Line manager, acts as interface between 3d level support and local users for all IT issues, passing on problems and requests to the Global 3d level support teams
• Actively contribute to the development of WSS organization, and participate in teamwork; suggest improvements; offer exchange of experience and knowledge.
• Perform tasks of IT infrastructure support specialist if needed.

Information about the selection process

We are currently looking for the IT Support Analyst who will take the IT responsibility for specific sites, reporting to the WSS Manager. Your place of work will be in Gemerska Horka (18 km from Roznava)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key Competencies
• Higher education
• English - Pre-intermediate
• Customer oriented
• Team Worker
• Good communication skills
• Excellent knowledge of Microsoft systems like MS Windows, MS Office 365, Skype for Business
• Basic ITIL knowledge
• Basics of LAN, WAN
• At least one year of IT support background

Advertiser

Brief description of the company

Essity is a leading global hygiene and health company dedicated to improving well-being through our products and solutions, essentials for everyday life. The name Essity stems from the words essentials and necessities. Our sustainable business model creates value for people and nature. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands, such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2017 amounted to approximately SEK 109bn (EUR 11.3bn). The headquarters is located in Stockholm, Sweden, and the company is listed on Nasdaq Stockholm. More information at www.essity.com.

Company address

Essity
Box 200
SE-101 23 Stockholm

Contact

ID: 3595777   Dátum zverejnenia: 7.2.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary - min 1100 Eur gross/monthly as basic wage component + other components and benefits.