IT Support Analyst

We are currently looking for the IT Support Analyst who will take the IT responsibility for specific sites, reporting to the WSS Manager.

Main Tasks
• Provide IT related support for internal and external customers
• Perform Service Desk analyst tasks.
• Install, reinstall and replace PC's, tablets, phones, scanners, printers, software.
• Assist in movement of PC's and other IT equipment, within the limits set by the SLA. Disconnect and (re-)connect equipment.
• Maintain inventory of hardware and software, and monitor software legality.
• Address 2d level problems and requests regarding to PC hardware and desktop application software.
• Support mobile and stationary telephony, including optimization of contracts with providers, search of new services, purchase and distribution of equipment, connection of services, work with invoices
• Remote users' support via telephone and remote desktop software
• Control users' compliance with information security policies, report on information security breaches to WSS Manager. Participate in information security audits.
• Ensure equipment and consumables purchase, registration and distribution among users
• Interact with suppliers within area of responsibility, control execution of agreements between SCA and suppliers. Make suggestions on optimization of work with providers, participate in tenders if needed
• Develop instructions for users and other documents and provide trainings for users in own area of responsibility on line manger's request
• Contribute to IT information on intranet with regards to the specific site. Maintain, or contribute to, FAQ's and knowledge base on intranet
• Where agreed with Line manager, acts as interface between 3d level support and local users for all IT issues, passing on problems and requests to the Global 3d level support teams
• Actively contribute to the development of WSS organization, and participate in teamwork; suggest improvements; offer exchange of experience and knowledge.
• Perform tasks of IT infrastructure support specialist if needed.

We are currently looking for the IT Support Analyst who will take the IT responsibility for specific sites, reporting to the WSS Manager. Your place of work will be in Gemerska Horka (18 km from Roznava)