CRM and Sales Analysis Coordinator

Essity

Place of work
Bratislava
Contract type
full-time
Basic wage component (gross) and other rewards
monthly minimum gross base pay starting from 1 550 € (minimum)+ other components of salary

Information about the position

Job description, responsibilities and duties

Our Health&Medical Solutions Business Unit is currently looking for CRM and Sales Analysis Coordinator.

S/he will be responsible for the ensuring the development, continuous improvement and implementation of new and existing sales information systems and support tools to improve efficiency internally and externally.
S/he will also be responsible for securing a timely and effective delivery of sales and customer data analysis and recommendations for more complex activities and enquiries.

Main responsibilities
- Co-development of CRM tools with international team and internal IT
- Develop and provide value add analyses based on the sales software
- Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities.
- Prepare specific analyses based on the sales software.
- Provide analysis of sales and customer data and propose recommendations.
- Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries and/or other activities; and to generate sales reports and statistics.
- Monitor, analyze and follow up KPI development and set targets within CRM
- Maintain CRM tools, sales support software and reporting tools and support their improvement
- Prepare and execute training programs for the sales team, unit or department or country to ensure effective working routines to create sales success.
- Support CIP (Continuous improvement process) actions in the country according to customers categorization and segmentation and ensure processes are in place

Legal monthly minimum gross base pay starting from 1 550 € (minimum)+ other components of salary.

The position will be based in Bratislava or Prague.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

Qualifications requirements

- Knowledge of Customer Relationship Management (CRM) principles and strategies
- Previous practical experience of Microsoft Dynamics or other CRM systems from a user‐interface perspective and management and development of CRM data
- High standard of IT/office systems skills and knowledge
- Strong analytical skills coupled with project management and planning skills.
- Effective change facilitator
- Results‐driven, comfortable and experienced at working operationally
- Communicational skills, ability to understand requirements and explain technical issues
- Strong relationship management ability to communicate, influence and collaborate

Advertiser

Brief description of the company

Essity is a leading global hygiene and health company that develops, produces and sells Personal Care, Consumer Tissue and Professional Hygiene products and solutions. Sales are conducted in approximately 150 countries under many strong brands, including the leading global brands TENA and Tork, and other brands, such as Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2016 amounted to approximately SEK 101bn (EUR 10.7bn).

Company address

Essity
Box 200
SE-101 23 Stockholm
ID: 3467805   Dátum zverejnenia: 10.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   monthly minimum gross base pay starting from 1 550 € (minimum)+ other components of salary