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Vytvárajme spolu budúcnosť kybernetickej bezpečnosti

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Technical Support Engineer II

Place of work
Remote work
Wage (gross)
From 1 750 EUR/month*Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
Contract type
full-time
Ask no longer "are you sure it´s plugged in" type of tech support questions. Join our 20-member team and assist our premium partners and distributors all around the world. All the issues you will be dealing with are of a have-never-seen-this-before style. No worries, you can still count on our know-how but be ready for work that requires a lot of independent problem-solving.
Job description

As our Technical Support Engineer, you are expected to:



  • Provide technical support for ESET products to our customers and partners
  • Search for solutions of issues in cooperation with developers
  • Gather data about new issues solved and provide them to other teams / departments
  • Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.)
  • Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues
  • For complex issues provide detailed findings to developers
  • Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month).

Ideal candidate has:



  • At least 5 years of experience on similar position
  • Active English language (min. B2 level written and spoken)
  • Active Slovak language (min. B2 level written and spoken)
  • Excellent communication skills
  • Problem solving and solution seeking attitude
  • Drive to learn

Knowledge of at least one of the following is a must:


  • Advanced/expert knowledge of UNIX/Linux OS
  • Advanced/expert knowledge of Microsoft Windows Server

Basic knowledge of following is a must:


  • RDBMS
  • Active Directory and GPO
  • Network Topology/Layers, Networking protocols including the ability to analyze network traffic (with Wireshark)
  • Networking Tools and Utilities
  • AV/Firewall Rules and Policies
  • Virtualization

Knowledge of following is an advantage:


  • Microsoft Exchange Server
  • Microsoft SharePoint Server
  • IBM Lotus Domino / HCL Domino
  • Android
  • Mac OS X
  • ESET PROTECT
  • Experience with antivirus products
  • Experience with REST APIs

Kontaktná osoba

Lenka Vladovičová

O ESETe

Spoločnosť ESET je globálnym lídrom v oblasti digitálnej bezpečnosti a je jedným z najväčších dodávateľov bezpečnostných riešení v Európskej únii. Zároveň je najväčšou a najoceňovanejšou IT firmou na Slovensku.

Už viac ako 30 rokov vyvíjame popredný softvér a služby zamerané na IT bezpečnosť a ochranu podnikov, kritickej infraštruktúry a domácností z celého sveta

Okrem vytvárania bezpečnostných riešení pre zákazníkov je našim cieľom aj aktívne prispievať k inovatívnej a zodpovednej spoločnosti v oblasti vzdelávania, vedyvýskumu.

Sme hrdým signatárom a ambasádorom Charty diverzity. Veríme, že vytváranie ohľaduplného prostredia, v ktorom sa všetci naši zamestnanci, cítia vítaní, je správnym krokom.

Viac sa o nás dozviete na našej stránke.

ID: 4724616  Dátum zverejnenia: 8.7.2024  Základná zložka mzdy (brutto): 1 750 EUR/month