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Technical Support Engineer (tier 3 level of support)

Place of work
Contract type
Wage (gross)
From 1 600 EUR/month
*The final basic wage component can be increased accordingly to individual skills and experience of the selected candidate.

Information about the position

Job description, responsibilities and duties

Are you an expert on Windows and Linux? Are you restless till you solve a problem? Join our technical support team and assist our premium partners and distributors globally. At this position you will have good knowledge of ESET products and will provide support for our partners from all over the world. If you are interested in learning about new technologies and you already are skilled and go-to tech support person, this position might be suitable for you.

As our Technical Support Engineer, you will:
• Provide technical support for ESET products to our customers and partners
• Get in touch with ESET products before their release
• Search for solutions of issues in cooperation with developers
• Gather data about new issues solved and provide them to other teams / departments
• Provide 24/7 availability to our partners (11.5 hour shifts). Based on this you are entitled to fully covered 10 EUR/per shift meal vouchers.
• In average there are 14 shifts per month.

Employee perks, benefits

• Support in personal and professional development - opportunities to attend various trainings, courses, conferences or meetups
• Attractive financial bonus paid twice a year based on your performance
• Financial support in case of life milestones (wedding, childbirth)
• Complementary retirement savings contributions
• Fully covered 5 EUR/per day meal vouchers
• Wide range of benefits in sport, healthcare, culture, education and other areas
• "Refer a friend" benefit - the opportunity to receive a financial bonus when referring a friend for an open vacancy
• Available home-office days - 12 days per month (in SR)
• Fully-paid 3 sickdays
• Loyalty program - extra vacation days and financial bonus after working at ESET for 5 and more years
• Mind & Soul program - free helpline and counselling in personal and professional development
• Sport activities support – possibility to participate in various races, bike cages, bikes for rent
• Fresh fruit, tea, coffee, non-alcoholic beverages - you can find them all in every kitchen
• Casual, friendly, open culture with no dress code
• Participating in company events
• Opportunity to use company common areas (terrace, relax zone, library) for a chill time and meetings with colleagues
• Volunteering and opportunity to participate in various CSR activities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Ideal candidate has:
• At least 5 years of experience on similar position
• Active English language (min. B2 level written and spoken)
• Advanced/expert knowledge of Microsoft Windows OS
• Excellent communication skills
• Problem solving and solution seeking attitude
• Drive to learn

Knowledge of at least one of the following is important:
• Advanced/expert knowledge of UNIX/Linux OS
• Advanced/expert knowledge of Microsoft Windows Server

Knowledge of following is an advantage:
• Microsoft Exchange Server
• Microsoft SharePoint Server
• IBM Lotus Domino - email server
• Android
• Mac OS X
• ESET Remote Administrator
• Experience with antivirus products
• Experience with network administration


Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 100 times.

Today, over 1,800 employees around the world drive the company’s success – a telling increase from 3 in 1987 and 135 in 2006. Almost 900 of them are based in Slovakia, the home of ESET headquarters.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Number of employees

1000 and more employees

Company address

ESET, spol. s r.o.
Aupark Tower, 16th Floor, Einsteinova 24
851 01 Bratislava
ID: 3879569  Dátum zverejnenia: 17.8.2021  Základná zložka mzdy (brutto): 1 600 EUR/month