CRM Support Analyst

Place of work
Contract type
Wage (gross)
1 500 EUR/month
*The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Information about the position

Job description, responsibilities and duties

Support Analyst is responsible for investigating, solving and reporting of logged incidents and request with internal customer, analysts and vendor(s). Supporting and communication with end-users, admins and troubleshooting of reported incidents. Proactivity in searching for the possibilities how to make the system more efficient.

Job Description
- Providing first and second level of support for CRM System
- Investigating, solving incidents and customer requests
- Reporting and monitoring of incidents to meet KPIs and SLAs
- Communication with end-users to clarify incident and requests
- Escalation of complex incidents
- Cooperation with Developers, Solution Architect and Application Administrator
- Preparation of guidelines for other teams and end-users
- Maintaining of support processes and knowledge database
- Supporting application development and testing
- Participating on other projects as required by the company

Employee perks, benefits

• Supporting your personal and professional development - the opportunities to attend in various trainings, courses, conferences or meetups
• Financial bonus paid twice a year based on your performance
• Financial support in case of life milestones (wedding, childbirth)
• Complementary retirement savings contributions
• Fully covered 5 EUR/per day meal vouchers
• "Refer a friend" benefit - the opportunity to receive a financial bonus when referring a friend for an open vacancy
• Available home-office days
• Fully-paid sickdays
• Supporting employee sport activites
• Fresh fruit, tea, coffee, non-alcoholic bevereges - you can find them all in every kitchen
• Casual, friendly, open culture with no dresscode
• Participating in company events
• Opportunity to use company common areas (teracce, relax zone, library) for a chill time and meetings with colleagues
• Volunteering and opportunity to participate in various CSR activities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- University degree in Information Systems or related field, or equivalent experience
- 2+ years’ experience with application support / IT operations
- Experience with Salesforce system is a plus
- Strong analytical skills
- Business and process analysis skillset
- Fluency in business and technical English
- Working in multi-functional teams, ability to work with various team
- Strong time management and prioritization
- Willingness and ability to learn
- Flexibility, reliability, responsible approach
- Ability to talk to both technical developers and business managers
- Good communication and presentation skills


Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 100 times.

Today, over 1,800 employees around the world drive the company’s success – a telling increase from 3 in 1987 and 135 in 2006. Almost 900 of them are based in Slovakia, the home of ESET headquarters.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Number of employees

1000 and more employees

Company address

ESET, spol. s r.o.
Aupark Tower, 16th Floor, Einsteinova 24
851 01 Bratislava


Kontaktná osoba: Mgr. Mária Saganová
E-mail: poslať životopis
ID: 3825787  Dátum zverejnenia: 29.4.2021  Základná zložka mzdy (brutto): 1 500 EUR/month