Technical Account Specialist

Place of work
Bratislava
Contract type
full-time
Basic wage component (gross) and other rewards
from 1600 EUR
*The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Information about the position

Job description, responsibilities and duties

We are seeking for Technical Account Specialist to join our Global Support team.

Responsibilities
• Independently communicating with the representatives of the assigned key markets.
• Maintaining the list of VIP customers of a selected region
• Creating reports to selected partners about the progress of their support requests, creating incident reports for VIP customers
• Answering and solving or delegating support requests mostly via email and phone
• Having regular meetings (conference/video calls) with selected partners to discuss ongoing projects and issues
• Propose ways for reporting and monitoring the partners' performance in accordance to the set KPIs
• Closely cooperate with Product management, Testing Department, Development, Support, PR, Knowledgebase and Documentation Department
• Suggest ways of optimizing existing procedures and processes
• Suggest innovative solutions to problems and difficult, complex tasks
• Provide expert support and consultancy to internal and external clients
• Continuously develop own knowledge and skills and keep an up-to-date overview of new trends and technologies
• Communicate the changes necessary in order to have the partner support teams aligned
• Comment on specifications for processes and services
• Develop the expertise of junior colleagues
• Active technical community within partner network (support, pre-sales, etc.)

Employee perks, benefits

Bottomless drinks for all! Enjoy coffee, tea, juice or mineral water and other beverages to your heart’s content.

You will not go hungry. For each working day at ESET you will receive meal vouchers, fully reimbursed by the company. And should hunger strike during the day, you can grab a healthy snack in one of the kitchenettes.

Whether you commute by car, tram, bicycle or by foot, you are entitled to a transportation allowance once on board with ESET.

We support your personal development to help you grow on the job. You can attend a number of training courses, presentations, professional conferences and, best of all, you can improve your language skills, compliments of ESET.

We don’t want you to spend the whole day sitting behind a computer. Head out to the fitness center to lift the body and spirit.

We think family comes first. That’s why for your life’s milestones, such as wedding or birth of your children, in addition to our warmest congratulations, we also give you a financial contribution.

Even though we don’t have the fountain of youth, we can offer the next best thing – we contribute to your retirement savings.

Work hard, play hard. This is what we believe in and that’s why we organize a number of events for our employees throughout the year to relax and enjoy leisure time together.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Bachelor degree in Computer Science is advantage
• Experience with key account roles is advantage
• Experience with data analysis tools is advantage
• 2 years of experience in communication roles is advantage
• Strong verbal and written communication skills
• Solid understanding of software development and application development
• Capability of managing multiple projects and handle priorities in environment with strict deadlines
• Good interpersonal skills and group facilitation skills, capability to understand inner workings of diverse organizational units and accommodating them

Advertiser

Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 100 times.

Today, over 1,400 employees around the world drive the company’s success – a telling increase from 3 in 1987 and 135 in 2006. Almost 700 of them are based in Slovakia, the home of ESET headquarters.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Number of employees

1000 an more employees

Company address

ESET, spol. s r.o.
Aupark Tower, 16th Floor, Einsteinova 24
851 01 Bratislava
http://www.eset.sk
ID: 3466479   Dátum zverejnenia: 8.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1600 EUR