Technical Support Engineer

Information about the position

Place of work

Aupark Tower, 16th Floor, Einsteinova 24, Bratislava

Contract type


Job description, responsibilities and duties

We are looking for a new colleague for our Technical Support Department. Employee on this position will have good knowledge of ESET products and will provide support for our partners from all over the world. If you are interested in learning about new technologies and are able to communicate your ideas clearly and effectively, this position might be suitable for you.

- Provide technical support for ESET products to our customers and partners
- Get in touch with ESET products before their release
- Search for solutions of issues in cooperation with developers
- Gather data about new issues solved and provide them to other teams / departments
- Provide 24/7 availability to our partners (work on shifts)

Other benefits

Join us and we will:
- Help you save for later in life – by contributing to your retirement savings.
- Recognize that your family is also important – by paying you a bonus when you get married or have children.
- Pay you a transport allowance – whether you commute by car, tram, bicycle or on foot.
- Provide meal vouchers – at a value well above the statutory level, for every day you work. We pay the whole cost of these.
- Hydrate you – with unlimited, free, high-quality coffee, tea, fruit juice and mineral water in our offices.
- Feed you breakfast – with free rolls and salads, provided you arrive early! Free fruit and other snacks are also on offer.
- Feed your soul – with personal development to help you grow on the job. With your supervisor’s consent, you can attend training courses, presentations, professional conferences and improve your language skills, compliments of ESET
- Help you refocus – We don’t want you to spend the whole day sitting behind a computer, so you also get free gym membership.
- Include you in the wider ESET team – with a number of company-sponsored events for employees and families throughout the year, so we can all relax and enjoy some leisure time together.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Fluent English language is a must
- Advanced/expert knowledge of Microsoft Windows OS

Knowledge of at least one of the following:
- Advanced/expert knowledge of UNIX/Linux OS
- Advanced/expert knowledge of Microsoft Windows Server

Knowledge of following is an advantage:
- Microsoft Exchange Server
- Microsoft SharePoint Server
- IBM Lotus Domino - email server
- Android
- Mac OS X
- ESET Remote Administrator
- Experience with antivirus products
- Experience with network administration
- Excellent communication skills
- Drive to learn
- Self-reliance


Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 80 times.

Today, over 1,000 employees around the world drive the company’s success − more than 450 of them in Slovakia, the home of ESET headquarters. We put great emphasis on research and development. In addition to seven regional centers, we are building a network of technology centers around the world – at present numbering nine.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

ESET, spol. s r.o.
Aupark Tower, 16th Floor, Einsteinova 24
851 01 Bratislava
ID: 2129649   Dátum zverejnenia: 17.7.2017