3rd Level Technical Support and Cloud Engineer

Erste Group IT International GmbH, o. z. Slovakia

Place of work
Contract type
Wage (gross)
2 000 EUR/monthBy law we are obliged to advertise minimal salary which is 2000 EUR gross/month with possibility go higher depending on length of your experience and your professional skills.

Information about the position

Job description, responsibilities and duties

For the international banking application (customer oriented) we are seeking a candidate for the position “3rd level technical support and cloud engineer”.

Tasks and responsibilities
• Analyze and investigate incidents on technical level in cloud and on premise
• Support developers in infrastructure architecture topics
• Read and analyze logs (Apache, Tomcat, custom) and correlate information in
several logs using tools such as Kibana
• Support in setting up and maintaining monitoring of applications (Kibana,
Prometheus, File Beats and more)
• See the “big picture” of the whole solution to be able to determine root causes
• Support in performance testing and analyze results to suggest software and
infrastructure optimization
• Do on call support rotation (1 week on call in 5 to 6 weeks)
• Create and maintain operational documentation.
• Support in the ongoing initiative to migrate on premise infrastructure to public
• Optionally travel to support customers on-site in neighboring countries (once
every two months)

Employee perks, benefits

  • a job with great opportunities for personal and professional growth in a dynamic but stable environment
  • very interesting annual financial bonus
  • opportunity to speak English/German on daily basis
  • German language courses fully paid by us
  • paid sick leave
  • home office
  • flexible working time
  • 4 days of extra holiday per year
  • coaching, on-the-job-training, and professional training opportunities
  • and many more...

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Desired Skills and Experience
• Experienced Linux user
• Understand Java Application servers / Standalone Java basic configuration
• Understand Messaging services/Concepts (MQ or AQ or JMS)
• Experience with any of Elastic Search, Kafka, Cassandra
• SQL basics
• AWS knowledge and experience

Other Skills
• Proficient in English
• Proactive communication
• Work independently and enjoy solving problems
• Open to work in a highly international environment
• Open to learn new skills
• Team-player


Brief description of the company

EG IT INT is the IT services provider of Erste Group, supplying Group Solutions to Erste Group entities.
We provide development, implementation and integration as well as operations of group-wide IT solutions. Therefore, we play a strategic role within Erste Group, offering the best service for the best price.

Our services

IT solutions provider of Erste Group, supplying Group Solutions to Erste Holding and its CEE subsidiaries.
As part of Erste Group, Erste Group IT International (EG IT INT) provides development, implementation and integration as well as operations of group-wide IT solutions for the international banking business and therefore plays a strategic role within Erste Group.

Group IT solutions are provided in the following areas:
•Group-wide digital banking,
• Wholesale banking and capital markets,
• Bank steering functions (risk management & financial management) as well as BI systems and the Group Data Warehouse.

We operate offices in Austria, Slovakia and Czech Republic with more than 900 employees.

All services are provided to Erste Group entities and include:
• Management of software development and integration projects (planning of the required budget and resources, coordination of the requirements collection, specification and implementation)
• Requirements definition with the customers and their integration into the existing process landscape
• Software development, integration and testing based on elaborated technical concepts
• Architecture and business analysis
• Deployment of the solution (handover to operations)
• Operations and maintenance of applications (problem handling, bug fixing and minor improvements)
• Integration of third party software into the existing IT landscape

IT driven change
Being the best at IT also means being the best at change. We are an enabler for new emerging business lines at group level which go beyond country boundaries. We help new business lines to integrate quickly and become part of Erste Group. We serve as an agent of change.

Number of employees

250-499 employees

Company address

Erste Group IT International GmbH, o. z. Slovakia
Tomášikova 64
831 04 Bratislava


Contact person: Mgr. Silvia Suránová
E-mail: send CV
ID: 3909249  Dátum zverejnenia: 6.5.2020  Základná zložka mzdy (brutto): 2 000 EUR/month