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Service desk agent
Erste Digital GmbH
Place of work
Tomášikova 64, Bratislava
Tomášikova 64, Bratislava
Contract type
full-time
full-time
Wage (gross)
900-1100 EUR gross depending on your experience
900-1100 EUR gross depending on your experience
Information about the position
Job description, responsibilities and duties
Join our team of IT operation specialists providing IT support that is responsible for :
* technical assistance in person, via phone, electronically
* diagnose and resolve technical hardware and software issues
* provide user with solutions
* follow standard help desk procedures
* redirect problems to correct responsible person
* escalate issue requiring urgent resolution
* working on a 12 hours shifts (day or night from 7 to 7)
* technical assistance in person, via phone, electronically
* diagnose and resolve technical hardware and software issues
* provide user with solutions
* follow standard help desk procedures
* redirect problems to correct responsible person
* escalate issue requiring urgent resolution
* working on a 12 hours shifts (day or night from 7 to 7)
Employee perks, benefits
* Motivating annual financial bonus based on your performance
* 4 days of extra holiday
* Language course
* Banking services for free
* Company pension scheme
* Personal development – internal and external training
* Working with new technologies
* Near infinite supply of coffee, fruits, sweets, and sparkling water
* Young friendly and passionate team
* Wide range of other benefits
* 4 days of extra holiday
* Language course
* Banking services for free
* Company pension scheme
* Personal development – internal and external training
* Working with new technologies
* Near infinite supply of coffee, fruits, sweets, and sparkling water
* Young friendly and passionate team
* Wide range of other benefits
Information about the selection process
We thank all applicants for their interest in Erste Group IT International. We are very glad to receive CVs of all candidates that can possibly become our future colleagues.
After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.
In case you are not selected for this particular position, we will keep your CV for possible contact in the future. If you are interested to know more about us and follow our openings in the future, please visit www.erstegroupit.com
Thank you once more for your interest.
After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.
In case you are not selected for this particular position, we will keep your CV for possible contact in the future. If you are interested to know more about us and follow our openings in the future, please visit www.erstegroupit.com
Thank you once more for your interest.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Bachelor's degree)
Educational Specialization
IT related, technical
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
* Experience with providing IT support is big advantage
* IT enthusiast having general overview of software, hardware and other equipment
* Knowledge of customer service practices
* Experience in troubleshooting and providing help desk support
* English - fluent written and spoken interaction
* Customer approach
* Abbility to learn fast
* Problem-solving skills
* Stress resistance
* IT enthusiast having general overview of software, hardware and other equipment
* Knowledge of customer service practices
* Experience in troubleshooting and providing help desk support
* English - fluent written and spoken interaction
* Customer approach
* Abbility to learn fast
* Problem-solving skills
* Stress resistance
Advertiser
Brief description of the company
Who we are and what we do
We are part of the Erste Group network – the largest banking group in Central and Eastern Europe with more than 2,500 subsidiaries and over 50,000 employees. Our more than 2,000 IT experts and enthusiasts are the Digital Muscle of Erste Group. With our services, we contribute to the realization of Erste Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.
Working for Erste Digital
We aim to attract and retain IT experts and enthusiasts that have personality and conviction.
Therefore, we aspire to be an IT employer beyond compare, where everyone has room to grow, learn and reach their full potential.
We bring banking business and IT together, take future developments into account or drive them forward. Short and sweet: We create the future of banking. That‘s why we empower our employees to rethink and continuously develop our digital offerings.
We are Erste Digital. And we are #digitaltotheheart
erstedigital.com
Numbers
Employees: 2,000+ people
Locations: Vienna, Bratislava, Košice and Prague
We are part of the Erste Group network – the largest banking group in Central and Eastern Europe with more than 2,500 subsidiaries and over 50,000 employees. Our more than 2,000 IT experts and enthusiasts are the Digital Muscle of Erste Group. With our services, we contribute to the realization of Erste Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.
Working for Erste Digital
We aim to attract and retain IT experts and enthusiasts that have personality and conviction.
Therefore, we aspire to be an IT employer beyond compare, where everyone has room to grow, learn and reach their full potential.
We bring banking business and IT together, take future developments into account or drive them forward. Short and sweet: We create the future of banking. That‘s why we empower our employees to rethink and continuously develop our digital offerings.
We are Erste Digital. And we are #digitaltotheheart
erstedigital.com
Numbers
Employees: 2,000+ people
Locations: Vienna, Bratislava, Košice and Prague
Number of employees
1000 and more employees
Contact
ID: 3149579
Dátum zverejnenia: 21.11.2018
2018-11-21
lokalita: Bratislava Pozícia: Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: Erste Digital GmbH
Základná zložka mzdy (brutto) a ďalšie odmeny: 900-1100 EUR gross depending on your experience