Technical Support Analyst – (Global Cloud Service Support Team - English Language Skills)

As a Technical Support Analyst, working from our offices in Bratislava you’ll work on a number of key tasks that are essential in ensuring our business growth and maintaining our reputation as world class enterprise software service organisation.

What you’ll do:
• Be part of a ‘Global Cloud Service department’, while being an Epicor employee.
• Work according to the Epicor Standard Operating Procedures and relevant customer processes
• Ensure that the recommendations/ solutions are in accordance to the customer’s policies and system design.
• Receive and analyse inquiries from customers and users.
• Investigate and analyse reported users problems
• Respond to users questions related to supported systems and processes.
• Update users during the troubleshooting and lifecycle of the issue, making sure the customer is always up-to-date
• Maintain and support Epicor CRM software in its full scope
• Troubleshooting and fixing issues from operational and infrastructure point of view
• Coordinate with the customers on solutions to be completed at the customer’s site.
• Provide training to end users when required.
• Consult with experts beyond Epicor Cloud Team on issues that cannot be solved with it.
What you’ll need to succeed:
• Good knowledge of computer technology.
• Consulting and/or support experience
• Good verbal communication skills with English Language
• working in an international support team experience
• Enthusiasm and willingness to learn and develop
• Consulting and/or support experience
• Experience in a multinational environment is an advantage.

Essential technical skills:
• Microsoft Server Products/Services
• Windows Administration
• Application Support/deployment
• Basic Network knowledge
• Window Server 2012 Server and SQL Server knowledge
• Scripting Skills

Technical Skills that will set you apart:
• Microsoft Azure
• VMWare
• Transport Layer Security [TLS]
• Server-Side Printing
• File Transfer Protocol [FTP]
• PowerShell scripting
• ERP [Epicor, SAP, Oracle, Microsoft Dynamics, Infor, Sage or other similar system]
• Experience with ticketing and monitoring systems is an advantage
• Experience working with an ERP products is an advantage

Nice to have Technical Knowledge/Skills:
• Parallels RAS
• Orion SolarWinds
• HyperV
• Veritas NetBackup
• F5
• SAP Crystal Report
• Nutanix
• Cohesity
• PortalGuard

Working Time: In this position you will typically work between the hours of 8am to 5pm Monday to Friday, along with weekends support on a rotation basis per month.

Why Apply:
In a role like the Technical Support Analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.

Epicor is proud to be an Equal Opportunity / Affirmative Action Employer
www.epicor.com

Competitive base salary, bonus and excellent benefits.

Please apply to: [email protected] with an up to date resume.
Please note that your resume will need to be in English.