Professional Services Operations Specialist (Financial Force or Salesforce CRM Experience)

The Professional Services Operations Specialist is responsible for the administration and support of our PS management systems that our back-office support teams will use to create quotes for work through to administering revenue recognition. This will include operation of a variety of systems, tools, and reports in conjunction with processes and policies allowing the teams to be more productive and efficient in delivery of services.

What You’ll Do:
Administration and operation of Epicor systems, tools, reporting, and approvals.
Compile’s data and assists with analytics and reporting.
Provides help, support, and guidance to the global PS community on PS systems & tools.
Gathers business requirements used for design, improvement and configuration of systems and assists in communication of policy, process, and programs to support Professional Services growth strategies.
Works cross functionally with other teams including Sales, Finance, Sales operations, Pricing, Marketing, Consulting Operations, IT and Dev. to resolve issues and ensure smooth outcomes, flows and excellence in customer experience for internal and external customers.
Work as part of a core global team, managing change control and support continuous improvement initiatives, and the governance, compliance and audit of PS systems and tools.
Trains and executes on other tasks, activities and processes that become owned by Prof. Services at any interval.
Develop and Maintain systems documentations, training material and related end user documentation and assist with on-boarding activities.

What You Need to Succeed:
2+ years of working experience working in a Project Management Office (PMO) or similar project environment.
Confident working with different computer systems, packages or tools eg CRM, ERP, Finance systems, including Microsoft Office (Word, Excel, PowerPoint, Outlook).
Must enjoy working with systems, data, and processes.
Self-starter you are self-motivated and can work independently as well as in a team to within a matrix environment, working to agreed timelines and goals.
Very good English language skills both verbal & written.

Additional Skills That Could Set You Apart:
Experience using Financial Force or similar Professional Automation Tools.
Hands-on projects experience as a subject matter expert or super-user in a support system setting.

Company Bonus Scheme
Medical Assistance/Cover - in a private clinic
Gift Vouchers
Ticket Restaurant Meal Vouchers
Language Courses - English and Slovak
3 days working in the office and 2 days home office per week

For more information visit: www.epicor.com