Tropos Support Analyst - ERP Software

Epicor Software, Slovakia

Place of work
Epicor Software Hungary Kft Váci u.76, VI. Torony 2.em Budapest 1133 Hungary, Hungary
Contract type
full-time
Start date
01.11.2017
Wage (gross)
by agreement

Information about the position

Job description, responsibilities and duties

A career opportunity has arisen for an experience Support Analyst to join our International Support Department based in Budapest, Hungary.

The purpose of the role is to respond and resolve customer requests for assistance with the Tropos product. You will be required to meet the levels of service agreed with the customer, demonstrate Epicor values and improve customer satisfaction.

This will also include liaising with customers via email or phone to ensure shift resolution of the problem.

The successful candidate will have a background in Support or Helpdesk and ideally have:

• Previous software support experience gained in an IT Support/Helpdesk environment identifying, resolving software issues

• Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing

• Good verbal and written skills with an excellent telephone manner essential

• Excellent command of business English

• Knowledge of ERP Systems e.g. Tropos, JDE, System 21, Movex, Navision, Epicor ERP

• Experience of call tracking systems and Support procedures

• Experience of working with Microsoft Office applications

• Experience in manufacturing processes is require

• Knowledge about Process Manufacturing is desirable but not essential

Employee perks, benefits

Competitive salary and benefits

Information about the selection process

For further information please visit www.epicor.com

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Educational Specialization

IT

Language skills

English - Upper intermediate (B2)

Other knowledge

Business correspondence - Advanced

Number of years of experience

4

Personality requirements and skills

Excellent communication skills both written and verbal
Good Organisational Skills
Attention to detail
Team Player
Can multi task and working to deadlines
Self Motivated

Advertiser

Brief description of the company

About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 5,000 worldwide employees, who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players, who inspire one another and drive results for the business and our customers.

Number of employees

1000 and more employees
ID: 3206363  Dátum zverejnenia: 4.10.2017  Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement