Application Support Analyst (Manufacturing) – Budapest, Hungary (Ref. No.: 18000752)

Place of work
Budapest, Hungary
Contract type
full-time
Start date
ASAP
Basic wage component (gross) and other rewards
300,0000 to 499,0000

Information about the position

Job description, responsibilities and duties

As a Support Analyst, working from our offices in central Budapest you’ll work on a number of key tasks that are essential in ensuring our business growth and maintaining our reputation as a world class enterprise software service organisation.

Responsibilities
• Answering calls to the Epicor Hotline and providing solutions where possible.
• Ensuring Service Quality levels are maintained.
• Ensuring all calls and reports are diagnosed within ½ day of assignment
• Logging bugs into the R&D Bug Database
• Reviewing outstanding calls and ensuring the clients are kept informed of progress
• Attending relevant Epicor training courses where necessary
• Participating in Exchange visits with the other Hotlines.
• Keeping up to date with latest technology used by Epicor

Required Skills

Language skills:
Fluent in English - essential
Experience in manufacturing processes

Nice to have skills:
Fluent in another European language is desirable eg Czech, Slovak, Swedish etc

Specialisation, field:
Technical, IT

Personality requirements and skills
- experience in handling customers
- second line customer support experience
- creativity
- endurance to keep looking for the best solution
- accuracy, an eye for detail

Start date
ASAP

Contract type
Full-time and Permanent

Required education
University education (Degree or equivalent)
www.epicor.com

Employee perks, benefits

Cafeteria and flexible benefits

Information about the selection process

For more information about Epicor and our award winning support team please visit www.epicor.com

Expected date of completion of the selection process

30 September 2018 (there are still 71 more days)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
Postgraduate (Doctorate)

Educational Specialization

IT Support

Language skills

English - Advanced (C1) or Czech - Upper intermediate (B2) or Slovak - Upper intermediate (B2)

Personality requirements and skills

- experience in handling customers
- second line customer support experience
- creativity
- endurance to keep looking for the best solution
- accuracy, an eye for detail

Advertiser

Brief description of the company

"Grow your business with Epicor"

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.

Today, over 20,000 customers in 150 countries around the world rely on our expertise and solutions to improve performance and profitability. Epicor is driving growth for companies globally with solutions including:

Epicor Enterprise Resource Planning (ERP)
Human Capital Management (HCM)
Financial Management
Manufacturing Execution Systems (MES)
Supply Chain Management (SCM)

Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency. The result is powerful solutions that free your resources so you can grow your business.

For more information, please visit www.epicor.com
Epicor is proud to be an equal opportunity employer

Number of employees

1000 an more employees

Company address

Epicor
Dvořákovo nábrežie 4 Bratislava 81102 Slovakia Bratislava 81102 Slovakia
811 02 Bratislava
http://www.epicor.com

Contact

Contact person: Shane Hicks
Tel.: +421 2 35002300
E-mail: send CV
ID: 2228831   Dátum zverejnenia: 4.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   300,0000 to 499,0000