Application Support Analyst (Manufacturing) – Budapest, Hungary

As a Support Analyst, working from our offices in central Budapest you’ll work on a number of key tasks that are essential in ensuring our business growth and maintaining our reputation as a world class enterprise software service organisation.

Responsibilities
• Answering calls to the Epicor Hotline and providing solutions where possible.
• Ensuring Service Quality levels are maintained.
• Ensuring all calls and reports are diagnosed within ½ day of assignment
• Logging bugs into the R&D Bug Database
• Reviewing outstanding calls and ensuring the clients are kept informed of progress
• Attending relevant Epicor training courses where necessary
• Participating in Exchange visits with the other Hotlines.
• Keeping up to date with latest technology used by Epicor

Required Skills

Language skills:
Fluent in English - essential
Experience in manufacturing processes

Nice to have skills:
Fluent in another European language is desirable eg Czech, Slovak, Swedish etc

Specialisation, field:
Technical, IT

Personality requirements and skills
- experience in handling customers
- second line customer support experience
- creativity
- endurance to keep looking for the best solution
- accuracy, an eye for detail

Start date
ASAP

Contract type
Full-time and Permanent

Required education
University education (Degree or equivalent)
www.epicor.com

Cafeteria and flexible benefits

For more information about Epicor and our award winning support team please visit www.epicor.com