Licence and Billing Maintenance Specialist - ERP Software (Ref. No.: 17001742)

Information about the position

Place of work
https://jobs.epicor.com/job/bratislava/licence-and-maintenance-billing-specialist-erp-software/432/5, Bratislava
Job description, responsibilities and duties
We pride ourselves in working together, our core values and inspiring creativity to deliver software solutions that improve the way companies do business around the globe. Epicor values include passion, teamwork, innovation, excellence, integrity and service. Our values inspire us to be a powerful force in the industry. Together, the diversity of our customers, employees and partners help make us successful and a great place to work.

We are looking for a full time Billing Specialist, to join our Finance team in Bratislava, Slovakia.
The ideal candidate will have experience of working in a software environment and busy Finance Team.

Role Summary:
You will be responsible for managing and directing the coordination and processing of Recurring Billing, Customer Record Maintenance and Process documentation. Generate correct invoices for multiple product lines. Send correct invoice to the customer. Fix any data/pricing/site issues found. Maintain and update service agreements for Epicor’s customers in EMEA. Help both internal and external customers with resolution of questions associated with the pricing and invoicing for support and maintenance contracts.

Responsibilities:

• Creating invoices in accordance with the established processes and ensuring contract compliance
• Configuration changes (add-ons, upgrades, cancelation)
• Processing billing for Maintenance support and License contracts, contract termination/cancellation
• Annual Price Increase coordination with Marketing and contract validation for price increases
• Generate queries to determine which customers need to be invoiced
• Review batch invoices for any data/pricing issues.
• Manually alter invoices to reflect the terms agreed to in the customer’s contract.
• Mail invoices, along with service agreement and letter, to the customer.
• Handle specific customer issues in a timely manner.
• Answer phone/email from both internal and external customers and act upon any requests.
• Update customer’s service agreement when payment is received.
• Enter relevant information into CRM Software System, documenting anything done on a customer’s account.
• Become the local reference (“go-to” person) for all system related matters within their region


The responsibilities described above have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.


Qualifications/Experience:

• University education (Bachelor's degree) or equivalent education/experience.
• Fluent in English (B1), both written and spoken.
• Strong Experience with MS applications (Windows OS, Outlook, Excel & Word mainly).
• Team-player, with excellent communication, interpersonal and organization skills
• Quick learner, flexible and self-motivated driven individual
• General understanding of finance and/or project accounting is a plus

Desirable skills and experience but not essential:
• Other European languages are an advantage but not essential eg: Hungarian, Polish, Russian.
• Experience of working in a busy process driven environment.
• Experience of the software industry would be beneficial.
Salary offered (gross)
by agreement
Start date
by agreement
Other benefits
Employment Details:
o Contract Type: Permanent - Office based role
o Hours: Full Time
o Place of work: Bratislava
o Start Date: To be agreed
o Other benefits: Competitive base salary
Contract type
full-time
Information about the selection process
For more information about Epicor please visit www.epicor.com

Expected date of completion of the selection process

30 November 2017 (ostávajú ešte 8 dni)

Requirements for the employee

Required education
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Skills

Language skills

English - Intermediate (B1)
Personality requirements and skills
Experience
• Team-player, with excellent communication, interpersonal and organization skills
• Experience of the software industry would be beneficial
• Experience of working in a busy process driven environment

Skills
• Fluent in English, both written and spoken
• Good organization skills; Ability to juggle with multiple priorities and operate in a fast-evolving environment
• Experience with MS applications (Windows OS, Outlook, Excel & Word mainly)
• Some understanding of finance and contract invoicing
• ERP experience is a plus
• Quick learner
• Excellent Communicator
• A self motivated driven individual

Advertiser

Brief description of the company
"Grow your business with Epicor"

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.

Today, over 20,000 customers in 150 countries around the world rely on our expertise and solutions to improve performance and profitability. Epicor is driving growth for companies globally with solutions including:

Epicor Enterprise Resource Planning (ERP)
Human Capital Management (HCM)
Financial Management
Manufacturing Execution Systems (MES)
Supply Chain Management (SCM)

Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency. The result is powerful solutions that free your resources so you can grow your business.

For more information, please visit www.epicor.com
Epicor is proud to be an equal opportunity employer
Main focus of the company's activities
Information technology, computer programming, web portals
Number of employees
1000 an more employees
Address
Epicor
Dvořákovo nábrežie 4 Bratislava 81102 Slovakia Bratislava 81102 Slovakia
811 02 Bratislava
http://www.epicor.com

Contact person: Shane Hicks
Tel.: +421 2 35002300
E-mail: send CV
ID: 1401909   Dátum zverejnenia: 14.11.2017