GBS IT Analyst (FTE/PTE)

Embraco Slovakia s.r.o., Košice

Place of work
Contract type
full-time, part-time
Start date

Information about the position

Job description, responsibilities and duties

GBS IT Analyst will execute processes and deliver services and results to the business units (internal clients).

● Responsible for delivering results according to the SLAs and other goals defined by GBS leadership.
o Ensure compliance with service level agreed regarding availability of resources through the registration, execution and conclusion of IT tickets.
● Responsible for executing processes efficiently, on-time and with quality.
o Perform technical support activities to specific systems or technologies.
o Participating in the IT service processes, operation, maintenance and continuous improvement of the environment (AD,servers, LAN, WAN, Internet access, VPN, software, fixed and mobile telephony, printers, database, etc.)
● Responsible for performing daily activities oriented to service level achievement.
o Contribute to the support of technology solutions, infrastructure management processes and telecommunications, such as management problems, incidents, versions, changes, configuration, capacity, availability, service level and performance monitoring, to meet the levels of agreed services.
o Monitor capacity and availability of infrastructure and telecommunications services (voice and data networks, internet, telecommunications, Data Center and others), to take action to adjust and improve it, if needed
● Responsible for identifying and implementing opportunities of continuous improvement on the performed activities.
o Monitor systems and databases and safety routines,provide outputs
o Support the implementation of IT improvements contributing with suggestions and support the new solutions homologation process.

- Understand local aspects and specificities of IT processes for different countries (Brazil, China, Italy, Mexico, Russia, Slovakia and USA).
- Make sure IT processes are being performed according to desired service levels and quality.
- Understand and respect different cultures (from Brazil, China, Italy, Mexico, Russia, Slovakia and USA) developing a good relationship and cooperative environment.

Basic wage component (gross) and other rewards

From 1050 € / gross

Employee perks, benefits

- Opportunity to work in multi-cultural environment
- Work in open and friendly atmosphere
- Language courses & qualification programs
- Home office program
- Referral bonus
- Childbirth & Marriage bonuses
- Team building activities
- Travelling compensation
- Package of discounts of contracted retailers and service providers

Information about the selection process

Thank to all applicants. Please note, that we will contact candidates who most closely approximates the requirements of the position.

Thank you very much for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization


Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
SAP - advanced

Driving licence


Number of years of experience


Personality requirements and skills

● Fluent in English
● Ability to learn new subjects related to processes execution
● Focus in delivering results, processes and customer centric orientation
● Adequate relationship with internal clients and different levels of the company
● Experience from SSC for at least 2 years
● Experience in technical environment as such Active Directory, Windows server, Windows client,SAP basic
● Understanding of Industry 4.0, RPA, QLIK, Scripting


Brief description of the company

Embraco opened a new Global Business Support (GBS) center in Kosice in 2015 with aim to provide services to internal customers.

Embraco is a global company present on three continents specializing in cooling solutions and world leader in the hermetic compressor market. Its production volume is around 30 milion compressors a year. Embraco was established in Joinville, Brazil in 1971. Production plants are located in Brazil, Slovakia, Italy, Mexico and China. In addition to these production units, Embraco has commercial offices in the United States, Mexico, Russia and Italy as well as strategically located distribution centers. Global workforce is around 12000 employees.

Since its opening in 1998, Embraco Slovakia has become one of the key production plant within the company, currently employing more than 2000 employees. In 2010 Embraco Slovakia gained a recognition as the Best Employer in Slovakia, ending in Top 10 list.

Company address

Embraco Slovaka s.r.o., GBS Košice
Moldavská cesta 10/B
04011 Košice


E-mail: send CV
ID: 3332753   Dátum zverejnenia: 11.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   From 1050 € / gross