Communities and Clubs Coordinator

Efma, the global retail banking and insurance association, seeks a Communities and Clubs Coordinator with communications and relationship management experience to support Head of Communities and Clubs and individual Community Leads in developing communities - specialized groups of members and experts striving to share insights and strengthen their business within Efma’s collaboration framework.

Main tasks and duties:

COMMUNITY COORDINATION
• Support an online/offline community as a safe place for our members, associated members, and employees, to network, collaborate, and learn
• Responsible for carrying out the tasks assigned by the Head of Communities and Clubs and/or individual Community Leads
• Day-to-day contact with Community members ensuring the Community is running well, providing support and encouragement
• Responsible for the member communication ( ‘Welcome’ process, messaging newly joined members, providing support, and dealing with critical issues)
• Manage effective community outreach and engagement initiatives, the community engagement calendar, facilitate (and/or co-facilitate) community events and activities
• Ensure consistent brand voice throughout all community interactions, engagement, and content
• Execute community activities (online events, podcasts, roundtables, platform content, surveys, etc.)
• Coordinate the whole process with responsible stakeholders/enablers
• Report results based on event surveys to inform Head of Communities and Clubs and/or individual Community Leads on opportunities (for improvement)
• Partner with Regional managers and other Community Coordinators to share good practice on member engagement, and seek advice/referrals on members, events, and new solutions
• Provide direct assistance to community members
• Actively seek potential project ideas, find possible contributors amongst Community members, propose projects to Community Leads

PRODUCTION
• Owns execution of the events end to end from event outreach, in-branch awareness, member and community enrollment
• Manage the complete process (scope, communication, timelines, resources, and budget) and logistics of all events while adhering to the budget
• Own communication and information flow between all enablers involved, incl. technical staff, to ensure flowless results

Other
• Establish, develop, and maintain relationships internally with stakeholders (enablers) and externally with members, sponsors, contributors

- You will be a part of an international team and get into communication with established financial companies
- Possibility to travel abroad (when Covid allows)
- Nice, pet-friendly office with a view of the Carpathian mountains
- Paid vacation days for contractors