Inside Sales Representative SK

- Respond to, and answer customer telephone inquiries in a timely manner as part of the daily business
- Maintain master customer data in respective systems
- Prepare offers and quotations in order to respond to customers inquiries and follow up in order to maximize order entry in cooperation with external sales
- Book and check customer’s orders (i.e. part numbers, prices, delivery payment terms, address, other major information) in a timely and correct way in order to optimize internal costs and to ensure customer is supported in an optimal manner
-Has joint responsibility for revenue and gross margin with focus on a selected number of customers
-May perform proactive backlog management (monitoring of orders, shipping dates, price changes, etc.
-Inform customers about possible delivery delay suggesting alternatives if available
- Coordinate technical questions with FSE, FAE or other service functions
- Support Account Manager / FSE collecting and preparing responses to customer’s inquiries, anticipating requests for quotations or others
- Request information from customers concerning price, competition, etc, in order to support - Asset to negotiate best price with suppliers
- Interface with internal support groups like Customer Service, Purchasing/Procurement, Warehouse, Credit & Collections, Quality when needed
- Participate in team meetings, in-house trainings and selected supplier trainings
- Manage customer concerns and claims and may register in the applicable system
- Review and update reports as required
- Occasionally visit assigned customers with FSE/AM in order to improve customer relationship
- Handle samples requests from customers and provide follow-up as part of active demand creation process
- May participate in sales promotional activities

Experience in a sales environment required, preferably in electronics distribution
Determined by local education system
Good communication skills, especially over the phone
Ability to apply selling techniques over the phone
Ability to work in a team environment
Good English language skills (oral and in writing) in order to fulfill internal requirements
Basic MS Office skills