Network L2 Support Agent

In this role you will be working to support WW customer who've outsourced the management of their IT network infrastructure to DXC. On a day to day basis you will provide mainly remote incident and change management and act as a advanced level NW agent. You'll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services. You have to be able to provide advanced level of technical skill in the following areas on the daily basis (LAN, WAN, Security).

Main Tasks:
• Manage and execute Network Changes.
• Analyze and solve complex incidents involving several different & remote support teams
• From a technical perspective you will work with various technology – Cisco, Checkpoint, Fortigate, F5
• You will use and utilize network performance systems: Netscout nGeniusONE and internal DXC Tools
• Ensure network of the customers continues to operate efficiently with minimum downtime
• Understands, synthesis and clarifies customer needs
• Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures

• Work in an international environment and
• IT experiences in different industries
• Classroom and e-learning trainings
• Professional growth and career development
• Competitive remuneration package

• This position is based in Slovakia, Bratislava
• Permanent Contract with 3 months of probation period
• Full time position
• Working time: morning and afternoon shifts (change on weekly basis), approximately once per 8 weeks one week of night shift
• Salary offered: will be agreed based on candidate`s experience