Change Manager

The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release & Deployment Management processes are used across accounts, providing consistent quality of Change implementation and Release deployment, while meeting scheduled dates and SLAs with no business disruption due to Change implementation or Release deployment.

Job Responsibilities:

The Change Manager owns the day-to-day operation of the change management process and is responsible for ensuring changes follow the global process. The Service Management organization is the primary organization that fulfills this role. When required the Change Manager facilitates the technical advisory board (TAB) and or change advisory board (CAB) meetings. The individual performing this role is a member of the Approval Authority and is responsible for all decisions regarding the compliance of a change to the change management process.

Activities:

•Ensures the agents supporting the customer comply with the global change management process.
•Coordinates change records through the change management lifecycle.
•Manages the interdependencies identified for a particular change request.
•Evaluates the change plans for completeness prior to change advisory board (CAB) review. This includes validating that all documentation and information associated with the various phases of the change are complete and available.
•Documents and communicates CAB (and other review meeting such as technical or financial advisory board) agenda and subsequent minutes, when required.
•Updates change records based on meeting reviews (TAB, CAB, etc.).
•Produces and communicates the change schedule to impacted service groups.
•Single point of contact for escalations from the Change Implementer.
•Responsible for conducting a post implementation review, when required.
•Responsible for nominating normal changes as a standard change candidate.
•Responsible for the documentation and approval of standard change candidates as standard changes.
•Analyze change records to determine trends or apparent issues that occurred. Take corrective action or escalates process issues and or improvement areas.
•Reviews and closes completed change or recommends the appropriate closure codes, when required.

• We offer salary min. 1300 eur/brutto (based on professional experience)
• Exciting opportunity of career and professional development
• Working for one of the most admired international companies in challenging and dynamic environment
• Possibility to work in an international environment
• Regular professional trainings
• Foreign language classes
• Reimbursement of costs of participation in a sport club
• Life insurance
• Possibility to work from home