DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

SAP Technical Lead (Ref. No.: 1630962) Place of work: Bratislava 22

area-of-work

Main responsibilities:

· Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create superior solutions for company and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
· Incident Management: Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents.
· Escalation Management: identify, mange, and lead escalations through L4. Work with others to help manage escalations through L5.
· Problem Management: Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies.
· Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs. Lead or participate in a Change Advisory Board or Technical Advisory Board.
· Patch and Security Management: Provide input to security policies. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Approve patch and security changes.
· Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
· Solution Design: Apply company solutions or, when justified by business needs, create solutions to meet highly complex customer and/or trade/companyIT infrastructure needs. Provide feedback to create new company solution sets.
· Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
· Project Management: Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user’s areas. Provide review/advice to projects inside/outside responsibility areas.
· Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics. Becoming a trusted advisor to the customers and/or internal businesses/end users. . Develop and grow assigned customers and/or internal businesses/end users account relationships.
· Teamwork: Lead or work as part of a team, which may be virtual, global, and/or multifunctional, and addressing complex issues. Trusted advisor inside technology area and recognized outside team/technology area. Typically advises or sets direction for:
· Large customers/groups of customers
· Global

Join us if you have

Education and Experience Required:
 
Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master’s degree in related field. Often holds intermediate-level certification(s) in work field. Typically 8+ years of relevant experience
 
Knowledge and Skills Required:
 
Typical skills include:
· (Expert) in one or more technology sub-areas
· (strong) understanding of related technologies
· (strong) Customer Service
· General Project Management
· Influencing Others
· Customer/Vendor Management
· Business Analysis
· General Financial Management
 

We offer

• Attractive compensation and benefits
• Exciting opportunity of career and professional development
• Working for one of the most admired international companies in challenging and dynamic environment
• Possibility to work in an international environment
• Regular professional trainings
• Foreign language classes
• Reimbursement of costs of participation in a sport club
• Life insurance
• Possibility to work from home
ID: 3255681   Dátum zverejnenia: 9.1.2018