Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Supervisor for Customer Service Team (Czech, Slovak or Hungarian Speakers)
Dunross s.r.o.
Place of work
Athens, Greece
Athens, Greece
Contract type
full-time
full-time
Wage (gross)
From 1 300 EUR/month13th and 14th salary, monthly and quarterly bonuses
From 1 300 EUR/month13th and 14th salary, monthly and quarterly bonuses
Information about the position
Job description, responsibilities and duties
Our client is looking for motivated Czech, Slovak or Hungarian speaking professionals to work for the worldwide leader of the tobacco industry that introduced the innovative smokeless cigarette device.
Successful candidates will join our Supervisors team, coaching a Czech, Slovak or Hungarian customer support team. They will monitor transactions’ volume and workflow, manage customer satisfaction and identify process improvement activities to maintain service levels, ensuring that customers’ needs are addressed accurately and professionally.
Main Responsibilities:
• Assist associates with customer situations by offering guidance and solutions on a daily basis
• Monitor team members calls with customers on a monthly basis to ensure quality of service.
• Coach associates according to feedback delivered
• Manage the team adherence to schedule
• Motivate and inspire team through leading by example, offering incentive opportunities and developing confidence with each team member
• Ensure all agents provide high level Customer Service to End Users at all time
• Ensure that all agents are familiar with Company’s Policies and Procedures
• Handle transactions when there are staff shortages or an overwhelming abundance of transactions and demonstrate best practices to agents
• Analyse operational trends and support the team members to improve their performance
• Be a focal point of dissemination of information from management to team and vice versa
• Evaluate agents and follow structured action plans for agents’ development
• Meet with the superior on a daily basis to plan, strategize, and review department performance
• Suggest and inform the Management team on any matters related to improving revenue generation & customer satisfaction in regard to transaction handling and call centre processes
• Be a point of contact for the client for escalations and critical cases
• Follow and apply Regulations regarding personal and performance data confidentiality and security
• Attend recurrent training's published by the Client/Company on a regular basis
• Be positive and proactive and have a desire for applying continuous improvement processes
Successful candidates will join our Supervisors team, coaching a Czech, Slovak or Hungarian customer support team. They will monitor transactions’ volume and workflow, manage customer satisfaction and identify process improvement activities to maintain service levels, ensuring that customers’ needs are addressed accurately and professionally.
Main Responsibilities:
• Assist associates with customer situations by offering guidance and solutions on a daily basis
• Monitor team members calls with customers on a monthly basis to ensure quality of service.
• Coach associates according to feedback delivered
• Manage the team adherence to schedule
• Motivate and inspire team through leading by example, offering incentive opportunities and developing confidence with each team member
• Ensure all agents provide high level Customer Service to End Users at all time
• Ensure that all agents are familiar with Company’s Policies and Procedures
• Handle transactions when there are staff shortages or an overwhelming abundance of transactions and demonstrate best practices to agents
• Analyse operational trends and support the team members to improve their performance
• Be a focal point of dissemination of information from management to team and vice versa
• Evaluate agents and follow structured action plans for agents’ development
• Meet with the superior on a daily basis to plan, strategize, and review department performance
• Suggest and inform the Management team on any matters related to improving revenue generation & customer satisfaction in regard to transaction handling and call centre processes
• Be a point of contact for the client for escalations and critical cases
• Follow and apply Regulations regarding personal and performance data confidentiality and security
• Attend recurrent training's published by the Client/Company on a regular basis
• Be positive and proactive and have a desire for applying continuous improvement processes
Employee perks, benefits
13th and 14th salary
Regular monthly bonuses
Quarterly bonuses based on team performance
Free air ticket to Athens, Greece.
Free hotel accommodation for the first 3 weeks. (Until you find your own place)
Free Greek language courses
Regular company events
Regular monthly bonuses
Quarterly bonuses based on team performance
Free air ticket to Athens, Greece.
Free hotel accommodation for the first 3 weeks. (Until you find your own place)
Free Greek language courses
Regular company events
Company on whose behalf the position is being filled
Other unlisted areas
Our client is a large international company which provides outsourced customer support service for major global companies. The company is headquartered in France with offices around the word and a total of approximately 330 000 employees worldwide. The Greek office based in Athens has about 8 000 employees and has been in operation since 1989.
Our client is a large international company which provides outsourced customer support service for major global companies. The company is headquartered in France with offices around the word and a total of approximately 330 000 employees worldwide. The Greek office based in Athens has about 8 000 employees and has been in operation since 1989.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Slovak - Proficiency (C2) or Hungarian - Proficiency (C2) or Czech - Proficiency (C2)
Advertiser
Brief description of the company
Dunross recruitment is a Prague based recruitment agency established in 2004. Focused primarily on permanent placement positions we work with a variety of both international and locally based companies.
Number of employees
5-9 employees
ID: 3914136
Dátum zverejnenia: 20.5.2020
2020-05-20
lokalita: Greece Pozícia: Call Centre Supervisor, Customer Support Specialist, Helpdesk Operator, Office Manager, Team leader Spoločnosť: Dunross s.r.o.
Základná zložka mzdy (brutto): 1 300 EUR/month