Head of Reception

Dream Hostels Sk s.r.o.

Miesto práce
Bratislava
Druh pracovného pomeru
plný úväzok, skrátený úväzok, na dohodu (brigády)
Termín nástupu
ASAP
Mzdové podmienky (brutto)
Od 1 000 EUR/mesiac

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

We are looking to recruit person on the position Head of Reception to join our DREAM team with the possibility to be promoted to General Manager in the future!!

We are the biggest chain of hostels in Eastern Europe and we have the biggest hostel in Slovakia. At the moment, DREAM Hostel chain has 8 hostels, 7 of them are in Ukraine: Kyiv, Kharkiv, Odessa, Rakhiv, Zaporizhzhia, Lviv, Poltava, also 1 in Warsaw and Prague.


We offer you to join our Team at DREAM Hostel Bratislava.
If you are:
- Always with a big smile and passionate about delivering great service;
- Thorough and well organized with great attention to details;
- Energetic and proactive with excellent communication skills;
 
Main goal: Coordination of working processes at the Reception.
 
Duties:
• Interviewing, selecting and training staff (Receptionists and Hosts).
• Leading, monitoring, motivating and inspiring the team; providing guidance and support
• Schedule and control shifts for Receptionist and hosts efficiently according to forecasts room.
• Take part in reception operation during rush hours
• To handle promptly and courteously all guest comments, complaints, requests or enquires: take necessary actions, and make a thorough follow up.
• Improve guest service and efficiency of reception operation
• Quality control of Receptionists’ work, monitoring Hosts’ quality of work
• Control the performance of financial operations by Receptionists
• Monitoring the Housekeeping work and ensure that daily cleaning audit is done correctly and on time.
• Follow up with Guests’ feedback in the hostel.
• Groups’ reservation control.
• Frequent check and update of social networks.
• Stocks supplies and keeps inventory of extra products (leaflets and maps), and stationery
• Follow up with General Manager requests and tasks

Responsibilities:
• Quality performance of Receptionists and Hosts
• Reporting to GM
• Communicate effectively with other departments
• Build strong team
 

Zamestnanecké výhody, benefity

- Possibility of promotion to General Manager
- Program of experience exchange in DREAM hostels chain
- Special loyalty program for Staff
- Meeting interesting travellers from all around the world on daily basis
- Active practice of basically any language
- Team built of young, hard-working, funny and easy-going people

Predpokladaný termín ukončenia výberového konania

31.12.2019 (ostáva ešte 15 dní)

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

základné vzdelanie
študent strednej školy
stredoškolské bez maturity
stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa

Jazykové znalosti

Anglický jazyk - Stredne pokročilý (B2) a Slovenský jazyk - Expert (C2)

Pozícia je vhodná pre absolventa

Áno

Osobnostné predpoklady a zručnosti

- Excellent writing & speaking English and local language
- Problem Solving
- Leadership
- Responsibility
- Strong Work Ethic

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Budujeme najväčšiu a najprofesionálnejšiu sieť hostelov vo východnej Európe!
DREAM Hostels!

Adresa spoločnosti

Dream Hostels Sk, s.r.o.
Leškova 9/a
811 04 Bratislava

Kontakt

Kontaktná osoba: Michal Paluška
E-mail: poslať životopis
ID: 3188928  Dátum zverejnenia: 4.12.2019  Základná zložka mzdy (brutto): 1 000 EUR/mesiac