Head of Reception

Dream Hostels Sk s.r.o.

Miesto práce
Leškova 9A, Bratislava
Druh pracovného pomeru
plný úväzok, skrátený úväzok, na dohodu (brigády)
Termín nástupu
1.12.2023
Mzdové podmienky (brutto)
1 200 EUR/mesiac

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

We are looking to recruit person on the position Head of Reception to join our Safestay team with the possibility to be promoted to General Manager in the future!!


We offer you to join our Team at Safestay Hostel Bratislava.
If you are:
- Always with a big smile and passionate about delivering great service;
- Thorough and well organized with great attention to details;
- Energetic and proactive with excellent communication skills;
 
Main goal: Coordination of working processes at the Reception.
 
Duties:
• Interviewing, selecting and training staff (Receptionists and Hosts).
• Leading, monitoring, motivating and inspiring the team; providing guidance and support
• Schedule and control shifts for Receptionist and hosts efficiently according to forecasts room.
• Take part in reception operation during rush hours
• To handle promptly and courteously all guest comments, complaints, requests or enquires: take necessary actions, and make a thorough follow up.
• Improve guest service and efficiency of reception operation
• Quality control of Receptionists’ work, monitoring Hosts’ quality of work
• Control the performance of financial operations by Receptionists
• Monitoring the Housekeeping work and ensure that daily cleaning audit is done correctly and on time.
• Follow up with Guests’ feedback in the hostel.
• Groups’ reservation control.
• Frequent check and update of social networks.
• Stocks supplies and keeps inventory of extra products (leaflets and maps), and stationery
• Follow up with General Manager requests and tasks

Responsibilities:
• Quality performance of Receptionists and Hosts
• Reporting to GM
• Communicate effectively with other departments
• Build strong team
 

Zamestnanecké výhody, benefity

- Possibility of promotion to General Manager
- Program of experience exchange in Safestay hotels and hostels chain
- Special loyalty program for Staff
- Meeting interesting travellers from all around the world on daily basis
- Active practice of basically any language
- Team built of young, hard-working, funny and easy-going people

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa

Jazykové znalosti

Anglický jazyk - Stredne pokročilý (B2) a Slovenský jazyk - Expert (C2)

Pozícia je vhodná pre absolventa

Áno

Osobnostné predpoklady a zručnosti

- Excellent writing & speaking English and local language
- Problem Solving
- Leadership
- Responsibility
- Strong Work Ethic

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Safestay with 20 locations across Europe, we’ve set up home in the most vibrant places. From London to Lisbon, Barcelona to Vienna. We’re central, next to transport, good access and most importantly close to the coolest spots in each city! www.safestay.com
ID: 3188928  Dátum zverejnenia: 25.10.2023  Základná zložka mzdy (brutto): 1 200 EUR/mesiac