Sales Support- Order Management Specialist

Bratislava, Bratislavský kraj, Slovakia

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Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

 

Position Overview

You will play a pivotal role in ensuring the smooth operation of the end-to-end process, including Lead to Order (LTO) as well as Order to Cash (OTC). You will be responsible for managing various aspects of the LTO and the OTC processes, including proposal and contract management, order processing and monitoring, invoicing, while maintaining a high level of accuracy and customer satisfaction. This will require a strong collaboration and coordination between relevant internal and external parties and stakeholders.

As Order Management Specialist, you

• Provide proactive Sales support services, including: preparing basic estimates, quotations and proposals for customer presentation
• Develop sales orders and supplier documentation - including order coding and hardware/ solution configurations
• Develop customer contract and supporting documentation
• Progress orders to ensure timely delivery
• Prepare and perform billing and invoice activities
• Monitor orders to ensure timely delivery and effective internal - external communication
• Track and manage orders, updates and cancellations
• Maintain and control data in the systems
• Assist with sales forecast preparation and revenue/ margin
• Communicate with customers and partners
• Partner with cross-functional teams to deliver superior sales support services
• Ensure compliance with the Group’s controls, policies and procedure

What we expect from you

• Good level of English (min. B2)
• Good level of Czech or Slovak language (min. B2)
• Experience with SAP ERP (especially SAP FI and MDM modules) & strong analytical skills (Excel)
• Customer service and/or accounting experience

Starting salary 1400 € gross/month depending on experience

Benefits

Well-being:

• Flexible home office including flexible working hours
• 25 days of annual leave for all employees
• 3 Sick days (5 Sick days if you stay with us for longer than 5 years)

Financial:

• Yearly bonus based on reaching individual and company objectives
• Home Office allowance
• Generous yearly credit for Cafeteria - system in which employees freely choose benefits from thousands of suppliers
• Employer pension contribution (III. Pillar)
• Meal or financial meal allowance above the law, fully covered by employer
• Referral bonus – financial bonus for recommendation of a candidate
• Public Transport Contribution to promote more ecological travel to work and support usage of MHD, SAD and Slovak Railway Transport
• Access to digital SkillSoft Percipio platform for continuous learning and development

Others:

• Volunteer program – 2 paid days off in a year for volunteer activities
• Online English Courses
• Anniversary gifts
• Organization of different charity activities and various collections for people in need
• Flexible and modern workspace
• Coffee and tea in office for free
• Supportive and caring team of people including managers always open to help and support

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation

The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations