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Service Readiness Manager (Transition Manager)
Diebold Nixdorf
Place of work
Košice
Košice
Contract type
full-time
full-time
Wage (gross)
From 1 400 EUR/month
From 1 400 EUR/month
Information about the position
Job description, responsibilities and duties
You are responsible for
• Account Service Readiness Manager is responsible for managing the ITSM processes in accordance to Diebold Nixdorf methods based on ITIL best practice, following Customer Account setup in Roll Out & Solution Mgmt., Transition & Transformation area
• Provide quality checks of solution in cooperation with Service Solution Architect and Project Manager
• Conduct, present, track and manage Services Fit Gap Analysis • Perform Services Readiness kick-off meetings with client and DN internal teams
• Manage Service Acceptance Tests
• Support 3rd party onboarding in cooperation with Supplier Management
• Support onboarding of local partners or DN entities
• Customer communication on demand - irregular base
• Coordinate pilot and rollout knowledge transfer to local teams
• Introduce New Store Opening (NSO) and COSIS (Install, Move, Add, Change) processes in the countries
• Drives the efficiency and effectiveness of the Transition Management process
• Is a customer-facing role
• Actively participates on Continual Service Improvement activities
• Account Service Readiness Manager is responsible for managing the ITSM processes in accordance to Diebold Nixdorf methods based on ITIL best practice, following Customer Account setup in Roll Out & Solution Mgmt., Transition & Transformation area
• Provide quality checks of solution in cooperation with Service Solution Architect and Project Manager
• Conduct, present, track and manage Services Fit Gap Analysis • Perform Services Readiness kick-off meetings with client and DN internal teams
• Manage Service Acceptance Tests
• Support 3rd party onboarding in cooperation with Supplier Management
• Support onboarding of local partners or DN entities
• Customer communication on demand - irregular base
• Coordinate pilot and rollout knowledge transfer to local teams
• Introduce New Store Opening (NSO) and COSIS (Install, Move, Add, Change) processes in the countries
• Drives the efficiency and effectiveness of the Transition Management process
• Is a customer-facing role
• Actively participates on Continual Service Improvement activities
Employee perks, benefits
• minimum salary from 1400 EUR gross / month
• annual bonus of 10% calculated on the basis of personal performance and company results
• 25 days of annual leave
• public transport contribution
• meal voucher contribution on top of law
• supplementary pension insurance in the amount of 3% of the salary (after 6 months from the date of commencement)
• notebook
• mobile phone also for private use
• 27 EUR per month contribution to HO
• annual bonus of 10% calculated on the basis of personal performance and company results
• 25 days of annual leave
• public transport contribution
• meal voucher contribution on top of law
• supplementary pension insurance in the amount of 3% of the salary (after 6 months from the date of commencement)
• notebook
• mobile phone also for private use
• 27 EUR per month contribution to HO
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• Excellent management, interpersonal, communication, presentation and organizational skills
• High stress resistance and effective reshuffling of prioritization based on urgency of incoming requests/escalations/issues
• Ability to think “out-of-the-box” and no hesitation to take an extra mile for high customer satisfaction
• 2+ years of Project Management experience
• Self-driven to achieve goals independently as well as work in an international team
• Ability to speak & write English B2
• High stress resistance and effective reshuffling of prioritization based on urgency of incoming requests/escalations/issues
• Ability to think “out-of-the-box” and no hesitation to take an extra mile for high customer satisfaction
• 2+ years of Project Management experience
• Self-driven to achieve goals independently as well as work in an international team
• Ability to speak & write English B2
Advertiser
Brief description of the company
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Contact
E-mail: send CV
ID: 4078529
Dátum zverejnenia: 11.5.2021
2021-05-11
lokalita: Košice Pozícia: Process Manager, Project Manager Spoločnosť: Diebold Nixdorf
Základná zložka mzdy (brutto): 1 400 EUR/month