Software Distribution Application Administrator - Senior

ECSD administrator provides infrastructure and endpoint support for multiple customers (Bootix application), creates packages via batch scripting.

Position Overview
Senior ECSD administrator works for DN customers Retail sector where he/she provides the support and complex tasks to fulfil their expectations. ECSD administrator creates and maintains solutions to keep SLA on expected levels, improving the qualitative areas and implementing innovated solution to improve delivery of service.
ECSD administrator provides infrastructure and endpoint support for multiple customers (Bootix application), creates packages via batch scripting to be uploaded on the endpoints and maintains software distribution infrastructure.

You are responsible for:
· Incident/ Problem/ Change management.
· Overall responsible for the Incident management process for Windows Client
· Delivery of complex nonstandard orders (special reports for customers, etc.)
· Application administrator for Diebold-Nixdorf proprietary applications – Windows based – for Retail & Banking.
· Delivering of Root Cause analysis within scope of responsibilities for major issues
· Performing the support for L1 ,L2, consulting and providing necessary data for L3
· Handling of corporate processes and requirements in Incident, Problem, Change, Release, Configuration Management
· Consulting and collaboration with other technical roles, mainly with Solution architects, Solution owners or Service owners
· Updating Customer specific or Project documentation, Known error documentation, Knowledge Base within area of responsibility
· Responsible for Continual Service Improvement through automation IT solution, improving of effectiveness of services and decreasing of failures
· Updating Customer specific or Project documentation, Known error documentation, Knowledge Base within area of responsibility
· Mentoring of the colleagues within the team

We offer you:
• Trainings from the first day of work.
• Various options of development.
• Being part of a multicultural team.
• Possibility to use foreign languages on a daily basis.
• Teamworking and supportive atmosphere in our teams.
• Permanent contract of employment
• Wide range of benefits (insurance, sport card, 25 days of holiday regardless seniority, possibility of full remote work, employee referral programme, 27 Euro HO contribution).
• We offer employement in a modern office, but we are also open for candidates who can work only in a remote way.