End client and software distribution Administrator

ECSD administrator works for DN customers Retail sector where he/she provides the support and complex tasks to fulfil their expectations.

Position Overview
ECSD administrator (Intermediate) works for DN customers Retail sector where he/she provides the support and complex tasks to fulfil their expectations. ECSD administrator creates and maintains solutions to keep SLA on expected levels, improving the qualitative areas and implementing innovated solution to improve delivery of service.
ECSD administrator provides infrastructure and endpoint support for multiple customers (Bootix application), creates packages via batch scripting to be uploaded on the endpoints and maintains software distribution infrastructure.

You are responsible for:
· Incident/ Problem/ Change management.
· Delivery of complex nonstandard orders (special reports for customers, etc.)
· Application administrator for Diebold-Nixdorf proprietary applications – Windows based – for Retail & Banking.
· Performing the support for L1 , consulting and providing necessary data for L3
· Handling of corporate processes and requirements in Incident, Problem, Change, Release, Configuration Management
· Consulting and collaboration with other technical roles and senior colleagues
· Updating Customer specific or Project documentation, Known error documentation, Knowledge Base within area of responsibility
· Responsible for implementation of Continual Service Improvement
· Updating Customer specific or Project documentation, Known error documentation, Knowledge Base within area of responsibility
· Mentoring of the colleagues within the team

• Starting salary 1400 EUR gross / month depending on experience
• annual bonus of 10% calculated on the basis of personal performance and company results
• 25 days of annual leave
• public transport contribution
• meal voucher contribution on top of law
• supplementary pension insurance in the amount of 3% of the salary (after 6 months from the date of commencement)
• notebook
• mobile phone also for private use
• 27 EUR per month contribution to HO