Customer Care Specialist – Telemedicine and genetics (Slovak & English)

This position is for you if you are passionate about helping people and curious about digital health. Join our international team and support clients from around the world as they navigate medical services through our innovative platform. At Diagnose.me, you’ll play a key role in reshaping access to global healthcare. Experience in customer support, healthcare, or genetics is an advantage.

Your responsibilities will include:

Client Support

• Guide and assist clients throughout the entire service process

• Manage and monitor service orders from start to completion

• Communicate with clients via phone, email, and live chat

• Support MRI appointment scheduling and organize online consultations

Back Office & Case Administration

• Ensure timely progress and completion of client cases and service orders

• Manage medical documentation and internal workflows

• Coordinate with logistics partners (e.g., handling and tracking test kits)

• Collaborate with external partners to ensure smooth service delivery

• A meaningful job in a fast-growing digital health company

• Supportive and informal team environment

• Career growth opportunities and continuous learning

• A modern office in central Bratislava (Karadžičova)

• Regular team-building events

• Multisport card