Customer support with medical background

Diagnose.me a. s.

Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Wage (gross)
1 200 EUR/month

Information about the position

Job description, responsibilities and duties

Did you finish university and are you looking for an exciting job in a fast growing start up? Diagnose.me - an international telemedicine and digital health company is expanding its team. Help us to take care of our international customers. As a telemedicine startup, we are looking for someone hard-working, responsible and with a big dose of empathy for our clients. Ideally, we are looking for people with medical background to support our clients not only in the process of arranging their case but also recommend the appropriate specialists for their condition or question.

You will be responsible for:
- Daily communication with clients
- Helping our clients with anything they might need
- Daily communication with our doctors and coaches
- Organizing meetings between doctors and coaches
- Taking care of Back Office and client cases
- Sending medical documents for translation
- Responding to client question through e-mail and live chat

Employee perks, benefits

- Exciting line of business - telemedicine, virtual and digital health
- Work in a company with dynamic growth
- Partnerships outside of the CEE region (possibility of traveling)
- Possibility of home office
- Possibility of career growth
- Environment that encourages people to show their skills and learn new ones

Requirements for the employee

Candidates with education suit the position

University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and Slovak - Proficiency (C2)

Other knowledge

Customer service - basic
Organizational ability - basic
Communication skills - basic

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- Excellent command of English (C1) and Slovak language (ideally native)
- Bulgarian, Croatian or Romanian language is an advantage
- Experience with customer support
- High level of empathy
- Previous experience in a medical field
- Organizational and communication skills

Advertiser

Brief description of the company

Diagnose.me started as multiple award-winning start-up eight years ago.
We provide range of services in telemedicine and digital health space.
Our core services are our international second medical opinion platform Diagnose.me and our virtual health assistant AIDA.
AIDA is a virtual nurse (symptom checker) and a health coach - based on a proprietary algorithms and scientific content.
We have established ourselves working with top insurance providers and our services are used by hundreds of thousands customers in CEE and Central Asia.
We are looking for skillful and enthusiastic people that believe in our mission to bring the best of medical science to all people, independent on location or social status.

Number of employees

10-19 employees

Company address

Diagnose.me
Námestie 1. mája 15
811 06 Bratislava
http://www.diagnose.me

Contact

Kontaktná osoba: Jana Velická
Tel.: +421221025074
E-mail: poslať životopis
ID: 4069809  Dátum zverejnenia: 27.4.2021  Základná zložka mzdy (brutto): 1 200 EUR/month