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L2 Front Office Analyst 24/7 - Prague
Devoteam, s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Start date
17.5.2021
17.5.2021
Wage (gross)
From 40 000 Kč/month
From 40 000 Kč/month
Information about the position
Job description, responsibilities and duties
- Cooperation with the whole team at Command & Control Centre (C&CC) and other teams within the delivery in a 24/7 operations model
- Work with Capacity & Availability Management to continuously monitor the required thresholds, look for opportunities to fine-tune the service to provide the best user experience and service availability
- Work with Event Management tool
- Initiate Incident, Problem, or Change activities using pre-defined rules and communicate status with Incident, Problem or Change Managers in compliance with Process Policies
- Perform scripted corrective, repair or service restoration actions around Front Office issues
- Assist the Major Incident Managers in the event of an identified P1, P2 or declared Major Incident
- Feed recommendations into the Event Management and other Continual Service Improvement Plans and own the implementation of some the actions
- Produce technical documentation, work instructions and guidance notes for supported toolsets
- Work with Capacity & Availability Management to continuously monitor the required thresholds, look for opportunities to fine-tune the service to provide the best user experience and service availability
- Work with Event Management tool
- Initiate Incident, Problem, or Change activities using pre-defined rules and communicate status with Incident, Problem or Change Managers in compliance with Process Policies
- Perform scripted corrective, repair or service restoration actions around Front Office issues
- Assist the Major Incident Managers in the event of an identified P1, P2 or declared Major Incident
- Feed recommendations into the Event Management and other Continual Service Improvement Plans and own the implementation of some the actions
- Produce technical documentation, work instructions and guidance notes for supported toolsets
Employee perks, benefits
- Training and certifications in current and high-in-demand technologies and methodologies
- Transparent career path
- Unlimited contract
- Five weeks of vacation and sick days
- Multisport card, meal vouchers, team buildings and other company events
- Transparent career path
- Unlimited contract
- Five weeks of vacation and sick days
- Multisport card, meal vouchers, team buildings and other company events
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
IT
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Work experience as an Application specialist in an international multiple role service management team
- Knowledge of various Front Office applications such as SalesForce, hybrid cloud, network, virtualization, compute, database and storage technologies
- Solid experience in monitoring tools
- Enthusiast into IT technologies
- Soft skills – a team-player with analytical thinking, troubleshooting abilities and capability of independent & efficient decision-making
- Advanced English
- Knowledge of various Front Office applications such as SalesForce, hybrid cloud, network, virtualization, compute, database and storage technologies
- Solid experience in monitoring tools
- Enthusiast into IT technologies
- Soft skills – a team-player with analytical thinking, troubleshooting abilities and capability of independent & efficient decision-making
- Advanced English
Advertiser
Brief description of the company
Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity.
By combining creativity, technology and data insights, we empower our clients to transform their business and unlock the future.
With more than 25 years of experience and 10.000 employees across Europe and the Middle East, Devoteam promotes responsible technology for people and works to create better change.
Devoteam has been a ServiceNow Elite Partner since 2019 and was named Global IT Workflow Partner of the Year in 2021 and EMEA Elite Partner of the Year in 2023. In 2024, it was also named the EMEA Consulting and Implementation Partner of the Year.
By combining creativity, technology and data insights, we empower our clients to transform their business and unlock the future.
With more than 25 years of experience and 10.000 employees across Europe and the Middle East, Devoteam promotes responsible technology for people and works to create better change.
Devoteam has been a ServiceNow Elite Partner since 2019 and was named Global IT Workflow Partner of the Year in 2021 and EMEA Elite Partner of the Year in 2023. In 2024, it was also named the EMEA Consulting and Implementation Partner of the Year.
ID: 4043938
Dátum zverejnenia: 13.4.2021
2021-04-13
lokalita: Prague Pozícia: Customer Support Specialist, IT Analyst, IT Network Administrator, IT System Administrator, IT/Technical Support Specialist Spoločnosť: Devoteam, s.r.o.
Základná zložka mzdy (brutto): 40 000 Kč/month