Deutsche Telekom Services Europe Slovakia
Process Management
Process and Quality Manager for Billing
We are looking for a Process and Quality Manager – Billing Processesto support the optimization and implementation of customer service and billing processes in a national and international environment. This role offers the opportunity to work cross-functionally with finance and service teams and actively contribute to improving process efficiency and quality.
Contract type
full-time
Place of work
Košice, Slovak Republic
Start date
ASAP
Wage (gross)
From 1 850 EUR/month
About the position
Job content:
Responsible for the continuous optimization and redesign of customer service processes, as well as their implementation in the organization and systems.
Coordinate the processes and requirements with interfaces to finance and service. Document and control these processes and provide support for inquiries and systems.
Cooperate with operational teams on process and quality analysis and identification of efficiencies for our business.
Creation and collaboration of work instructions and documentation for Customer Service Units.
Participate in the development of strategies for Customer Finance Billing Service Processes.
Collaboration or management of projects related to our business.
Responsible for the continuous optimization and redesign of customer service processes, as well as their implementation in the organization and systems.
Coordinate the processes and requirements with interfaces to finance and service. Document and control these processes and provide support for inquiries and systems.
Cooperate with operational teams on process and quality analysis and identification of efficiencies for our business.
Creation and collaboration of work instructions and documentation for Customer Service Units.
Participate in the development of strategies for Customer Finance Billing Service Processes.
Collaboration or management of projects related to our business.
What we expect
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
German - Upper intermediate (B2) and English - Upper intermediate (B2)
Personality requirements and skills
- Education: University degree (Bachelor or Master) in business administration, information technology (IT) or finance
- 1-2 years background in customer service or finance preferred.
- Good understanding of billing, with a background in economics and finance.
- User experience with management information systems / reporting systems
- Ability to understand the entire Order-to-Cash process, including customer service, billing, payment, and collection.
- Language knowledge: German (fluent) and English
- Advanced knowledge of MS Office (PowerPoint, Excel, Word)
- Analytical, communication and organizational skills
- Ability to understand end-to-end process
- Detail oriented problem solving skills
- Independent and comprehensive thinking
Benefits that make you happy
- Annual bonus
- Fully paid meal vouchers
- Mobile phone also for private use
- Discounts for selected Telekom products
- Supplementary pension saving contribution
- Cafeteria system of benefits/Multisport card
- Sick days
- Sports club & Health days
- Teambuildings, summer & Christmas party
- Opportunities for career growth
- Referral program
- Flexible working time
About the selection process
We are dedicated to constantly promoting equal employment opportunities and are ready to make reasonable adjustments for applicants with disabilities. If you are interested in our job opportunity and meet our job requirements for this position, we encourage you to confidentially notify us if you need specific accommodations to ensure your full participation in our recruitment process at recruitment@telekom.com.
Snažíme sa neustále podporovať rovnaké príležitosti v zamestnaní a sme pripravení urobiť primerané úpravy pre uchádzačov so zdravotným postihnutím. Ak máte záujem o túto pracovnú príležitosť a spĺňate požiadavky inzerovaného pracovného miesta, odporúčame vám, aby ste nám dôverne oznámili, ak potrebujete osobitné úpravy, ktoré vám zabezpečia plnohodnotnú účasť na našom náborovom procese na recruitment@telekom.com.
Snažíme sa neustále podporovať rovnaké príležitosti v zamestnaní a sme pripravení urobiť primerané úpravy pre uchádzačov so zdravotným postihnutím. Ak máte záujem o túto pracovnú príležitosť a spĺňate požiadavky inzerovaného pracovného miesta, odporúčame vám, aby ste nám dôverne oznámili, ak potrebujete osobitné úpravy, ktoré vám zabezpečia plnohodnotnú účasť na našom náborovom procese na recruitment@telekom.com.
ID: 5222952
Dátum zverejnenia: 23.1.2026
2026-01-23
lokalita: Košice Pozícia: Auditor, Billing Specialist, Controller, Financial Markets Specialist, Process Manager Spoločnosť: Deutsche Telekom Services Europe Slovakia s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 1 850 EUR/month