CUF Team Leader II

Information
about the position

• Hire, lead and manage the team and be the first point of contact for the team and outside
• Support the team spirit and continuous development of knowledge and skills
• Responsible for services/solutions delivery to clients in agreed quality and quantity structure according agreed contracts and internal KPI
• Establish and maintain relationships with counterparts/clients and other stakeholders for effective communication
• Cooperate in projects, incl. identifying process optimization, opportunities and tasks in relevant fields and drives their implementattion
• Monitor and review KPIs with customer (performance and quality)
• Participate in escalation management
• Set up regular communication channels internally and externally
• Contribute to financial transparency of organization
• Support other projects e.g transitions
• Participate on ICS controls if needed
• Any other tasks assigned by the functional superior.

What we expect
from the candidate

Benefits
that make you happy

• Annual bonus
• Fully paid meal vouchers
• Phone and notebook for personal use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Personal days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time
• Benefits for parents (contribution at the child´s birth, mobile phone during maternity leave)