CUF Team Lead with German language

Information
about the position

Purpose of the job:
Professionally and disciplinary steering of the respective team

Job content:

• Hire, lead, develop and manage the team (operation – responsible for service delivery)
• Responsible for services/solutions delivery to clients in agreed quality and quantity structure according agreed contracts and internal KPI
• Monitor and review KPIs with customer (performance and quality)
• Active identification of process improvement measures and drives their implementation
• Participate in escalation management
• Set up regular communication channels internally and externally
• Contribute to financial transparency of organization
• Support other projects e.g transitions
• Participate on ICS controls
• Work on other ad-hoc and regular requests/ tasks

The salary for this position is from 1700 EUR gross.
The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

What we expect
from the candidate

Benefits
that make you happy

• Annual bonus
• Fully paid meal vouchers
• Phone and notebook for personal use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Personal days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time
• Benefits for parents (contribution at the child´s birth, mobile phone during maternity leave)

Information
about the selection process