Process & Quality Manager

Information
about the position

• Analysis of processes and identification of optimization opportunities in the P2P area
• Evaluation and realisation of process improvements to ensure cost reduction and increase of efficiency and/or quality
• Implementation and monitoring of Key Performance Indicators (KPI)
• Implementation of workflows
• Optimization of organisational aspects (e.g. allocation of work items to staff)
• Drive of roll-in projects to integrate further P2P functions into the SSC
• Drive (steer) on development of concepts as basis for the realisation of IT improvements
• Development of training material and conduction of in-house-trainings for staff
• Status reporting of your projects in front of the Board on a national and international basis
• Regular communication of project status with the heads of departments
• Measuring of project performance by using appropriate tools and techniques
• Development of detailed project plan to monitor and track progress
• Act as responsible person for dedicated customer for assigned scope of processes
• Support digitalization topics, take active part in the digitalization community


The salary for this position is from 1900 gross.
The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

What we expect
from the candidate

Benefits
that make you happy

• Annual bonus
• Fully paid meal vouchers
• Phone and notebook for personal use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time