Customer Finance Process Manager Senior - Credit Management

Place of work
Contract type
Start date
Wage (gross)
1 450 EUR/month

about the position

Reports to:
Disciplinary to Team leader
Functionaly to respective lead manager

Purpose of the job:

Ensuring strategic, innovative and value creative Credit management functions across Deutsche Telekom Group.

Job content:
• Create and initiate implementation of strategic orientations and concepts in the Credit Management area, like Profit Based Offering to increase customer profitability across all Deutsche Telekom subsidiaries.
• Initiating and managing international projects to realize potential for optimization; incl. mandatory involvement of DTSE Customer Finance (CuFi) in major local Customer Finance projects. Thereby measurable contribution to free cash flow optimization across all countries and measurable contribution to increase of EBITDA in triple-digit million Euro range.
• Identification of measures to increase the degree of digitization and automation in the Credit Management function across DT Group in area od processs, IT systems, methodology, e.g. Machine learning, artificial intelligence, etc.
• Management of virtual teams in the form of expert groups across all DT national companies with a focus on best practice sharing, development of measures and group-wide strategic projects.
• Best practice sharing in the DT group to optimize processes, systems and organizations e.g. through expert groups and monitoring the Customer finance relevant financial indicators (e.g.(forced) churn, never payer ratio, bad debt, e-invoice ratio, etc.)
• Implementation of external and internal benchmarks, as well as development of strategic changes in the Credit Management functions across DT NatCos.
• Evaluation of industry standards and independent setting of DT own standards, beyond the industry standard related to Credit management.
• International project management in the area of customer finance and related areas.
• Management of cross-functional and not subordinate international (project) teams.
• Promotion and further development of international cooperation across DT Group.

The salary for this position is from 1450 gross.
The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

What we expect
from the candidate

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills


University degree (Bachelor or Master) in Business Administration, Finance or Computer science

Language knowledge:
English fluent, German advantage

PC skills:
MS Office (PowerPoint, advanced Excel, Word).
Knowledge of programming languages (R, Python) will be of advantage.

Other skills:
Excellent understanding of data-driven statistical methods, data mining, time-series analysis, machine learning methodologies, predictive analytics
Excellent knowledge of Risk management methodologies and financial modeling
Proven experience in AI/ML projects implementation in Credit Management
Credit Management process knowledge for mass market and large customers
Ability to understand Order-to-Cash end-to-end process
Strong communication, intercultural, negotiation and presentation skills
Adaptable/flexible, analytical mind with proven analytical skills, problem solver, stress resistant, team player
Willingness to travel abroad (25%)
Good interpersonal skills
Ability to plan and organize work
Structured and independent work approach with strategic thinking
Ability to work under pressure

that make you happy

• Annual bonus
• Fully paid meal vouchers
• Phone and notebook for personal use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time
ID: 3966513  Dátum zverejnenia: 11.9.2020  Základná zložka mzdy (brutto): 1 450 EUR/month