DEUTSCHE TELEKOM
SERVICES EUROPE SLOVAKIA

PTP Call Center Agent

Place of work
Legionárska, Bratislava
Contract type
full-time
Basic wage component (gross)
1 250 EUR gross

Information
about the position

PTP (Procure-to-Pay) Call Center Agent is processing customer requests in the area of accounting. Your agenda will be mostly in German language. The main responsibilities include:

• Processing of telephone or written customer queries
• Tracking of the completion of his/her customer queries in the AIC-Tickettool
• Disclosure of general information to customers
• Processing and forwarding of information to team leader
• Conducting of Ad- Hoc reports for the customers

The salary for this position is from 1 250 EUR gross.
The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

What we expect
from the candidate

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

economy, accounting

Language skills

German - Advanced (C1) and English - Upper intermediate (B2)

Other knowledge

SAP - basic
Microsoft Outlook - basic
Microsoft Excel - basic
Microsoft Word - basic

Personality requirements and skills

• Ideally Call center experience
• Helpful and focused on solutions
• Ready to learn fast the relevant processes
• Able to independently solve complex situations
• Nice telephone voice and you like working with people
• Self-confident in communication and maintains overview also in critical situations
• Oral and written style very good
• Good understanding of processes
• Ready to work in a motivated and dynamic team
• Ready to work flexible working hours
• Ready to participate on training on the job in Germany (1-3 months)

Benefits
that make you happy

• Annual bonus
• Fully paid meal vouchers
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Phone and notebook for personal use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Referral program
ID: 3784096   Dátum zverejnenia: 10.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   1 250 EUR gross