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Customer Finance supervisor / process expert with german language

  • Košice
  • full-time

Information about the position

Job description, responsibilities and duties

Reports to: Customer Finance Teamlead

Purpose of the job:

Takeover operative responsibility in key functions within team

Job description, responsibilities and duties:
• Takeover operative responsibility and have the authorization to decide on certain topics
• Be able to identify, address and resolve all deficiencies in service quality
• Solve operative and technical problems and work on solutions
• Coordinate daily responsibilities within team based on daily agenda
• Prepare KPI reporting
• Process customer inquiries and requests
• SPOC for escalations (1.and 2. level support for escalations)
• Coordinate month-end closing activities
• Mail and call communication with customers as 2nd level support
• Support other projects and transition
• Perform ICS controls
• Work on other ad-hoc and regular requests/ tasks

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

in Economy/Accounting

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Other knowledge

SAP - advanced
Microsoft PowerPoint - advanced
Microsoft Excel - advanced
Microsoft Word - advanced

Personality requirements and skills

• Strong communication skills
• Corporate attitude and strong service behavior
• Strong sense of responsibility
• Reliability and flexibility
• Strong analytical skills
• High attitude towards quality
• Structured, accurate and independent work approach
• Ability to work under pressure
• Perseverance in dealing with open issues

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ID: 3309281   Dátum zverejnenia: 13.2.2018