Production Factory Demand and Service Transition Senior Specialist

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards
minimum 1800EUR

Information about the position

Job description, responsibilities and duties

Job description:
  • Demand Management is a planning methodology used to forecast [predict], plan for and manage the demand for products and services.
  • Setup and lead demand management: Evaluating the demands towards the production factory (datacenter, distribued pan European network, IT/OSS, Operations, Security, Test Facility) and alignment with PanNet Service Delivery and Business Excellence Units
  • Acts as primary interface to service delivery unit for demands towards the production factory for all domains: IT, NFVI, Network, Security, Operations
  • Leads the demand management setup phase from PF perspective
  • Defines the demand management process in alignment with service delivery and business excellence
  • Defines requirements for demand management tools
  • Pre-evaluation of requests and identification of required PF units for evaluation of demand request
  • Coordinates PF requirements within the service introduction process (SIP)
  • Development and maintainance of PF product catalogue within the PF and communication outside PF
  • Identifies new PF platform requirements based on service center requests
  • Gives input to the PF roadmap planning based on service demands
  • Consolidates demands assessment results by different PF units and prepare response to demand owner
  • Identifes synergies and possible groupings between ongoing demand requests
  • Actively manage relation with service center leaders and business excellence in order to anticipate service demand/tranistion planning
  • Coordinates service centers and supports Service Operating Model preparation for service transition/introduction in PF
  • Prepares management escalations in case of demand and service transition conflicts
  • Reporting on PF demand status

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key Performance Indicators / Key responsibilities and deliverables:
  • PF Demand Management Process
  • Production Factory product catalogue
  • PF Demand Management Tool requirements
  • SOM document coordination
  •  Education:University degree in Technical area  (Computer Science, Telecommunication Engineering, Information Systems or related field)
  •    Professional knowledge, skills, know-how in the field & experience in the field:More than 4-5 years experience in the area of demand management design, implementation and operations
  •  Language skills:English language – fluent (excellent verbal and written communication skills)
  •  Interpersonal, communication skills:Main interfaces for the position:  internal PanNet employees, other PanNet companies, DT,  external 3rd parties
  • Excellent team player and motivator
  •  Other soft skills, competences:Conflict management and moderation
  • Clear communication skills
  • High level of customer orientation
  • Very good command of the English language
  • Team leadership for small teams
  •   Hard skills:Project management - Sound knowledge of PMI methodology
  • Demand management processes and good understanding of relevant process frameworks for Telcos, e.g. ITIL and/or eTOM
  • Good understanding of telecommunication services
  • Good understand in one or more of the areas of the PanNet production factory:IT/OSS
  • Cloud based service production
  • Public/private cloud infrastructure


Brief description of the company

Deutsche Telekom Pan-Net, s.r.o. - established within Pan IP program is a company which will pilot and manage the whole pan-European Network. From Bratislava, this company will be the first point of contact regarding all overarching matters of the national companies with respect to the pan-European Network.
Being the key entry gate for requirements towards Pan-Net portfolio, we will manage a common service production catalogue, establish new processes and operating models, combining assets and resources to create services for the national companies.
To achieve all this we are building a new, cross-functional and truly international team.

Data Privacy Information and Consent With Processing of Personal Data

By replying to the job offer, I hereby grant company Deutsche Telekom Pan-Net s.r.o. with its registered seat at Jarabinková 1, 821 09 Bratislava, Slovakia, ID no. (IČO): 48 129 178 (the “Company”) the consent with processing of my personal data in the following scope: academic title, name, surname, photography, contact details (e-mail address, address, phone number), information about achieved education, previous working experience, other information that are included in my CV/motivation letter, and so for the purpose of participation in a selection process for the job position that I am applying for. This consent is granted for definite period of 6 months.

My personal data will not be subject to automated decision making and profiling. My personal data will be provided only to the following recipients within Deutsche Telekom AG Group: Deutsche Telekom Services Europe GmbH, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Business Services S.R.L., 319G Splaiul Independentei, Bukurešť, Romania; Deutsche Telekom AG, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany. My personal data will not be transferred to third countries.

In connection with the processing of my personal data the Company provides me with the following information:

Please be informed that you have the following rights: (i) to request access to your personal data, (ii) to correct your personal data, (iii) to delete your personal data, (iv) to limit the processing of your personal data, (v) to object processing of your personal data, (vi) to the portability of your personal data, (vii) to file a complaint with the competent supervisory authority, (viii) to withdraw your consent with processing. Please note that processing of personal data is prerequisite for participation in selection process. If you do not provide us with your consent, or if you withdraw your consent during the selection process, we cannot process your personal data and thus you cannot participate in the selection process for concrete job position.

Contact for provision of additional information about the protection and processing of your personal data is: [email protected] Additional information about data privacy you can find on the following link.

Number of employees

100-149 employees

Company address

Deutsche Telekom Pan-Net s.r.o.
P.O.BOX 105
830 05 Bratislava 35
ID: 3391594   Dátum zverejnenia: 16.5.2018  
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny:   minimum 1800EUR