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Production Factory Demand and Service Transition Senior Specialist
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
2018-08-01
2018-08-01
Wage (gross)
minimum 1800EUR
minimum 1800EUR
Information about the position
Job description, responsibilities and duties
Job description:
- Demand Management is a planning methodology used to forecast [predict], plan for and manage the demand for products and services.
- Setup and lead demand management: Evaluating the demands towards the production factory (datacenter, distribued pan European network, IT/OSS, Operations, Security, Test Facility) and alignment with PanNet Service Delivery and Business Excellence Units
- Acts as primary interface to service delivery unit for demands towards the production factory for all domains: IT, NFVI, Network, Security, Operations
- Leads the demand management setup phase from PF perspective
- Defines the demand management process in alignment with service delivery and business excellence
- Defines requirements for demand management tools
- Pre-evaluation of requests and identification of required PF units for evaluation of demand request
- Coordinates PF requirements within the service introduction process (SIP)
- Development and maintainance of PF product catalogue within the PF and communication outside PF
- Identifies new PF platform requirements based on service center requests
- Gives input to the PF roadmap planning based on service demands
- Consolidates demands assessment results by different PF units and prepare response to demand owner
- Identifes synergies and possible groupings between ongoing demand requests
- Actively manage relation with service center leaders and business excellence in order to anticipate service demand/tranistion planning
- Coordinates service centers and supports Service Operating Model preparation for service transition/introduction in PF
- Prepares management escalations in case of demand and service transition conflicts
- Reporting on PF demand status
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Key Performance Indicators / Key responsibilities and deliverables:
- PF Demand Management Process
- Production Factory product catalogue
- PF Demand Management Tool requirements
- SOM document coordination
- Education:University degree in Technical area (Computer Science, Telecommunication Engineering, Information Systems or related field)
- Professional knowledge, skills, know-how in the field & experience in the field:More than 4-5 years experience in the area of demand management design, implementation and operations
- Language skills:English language – fluent (excellent verbal and written communication skills)
- Interpersonal, communication skills:Main interfaces for the position: internal PanNet employees, other PanNet companies, DT, external 3rd parties
- Excellent team player and motivator
- Other soft skills, competences:Conflict management and moderation
- Clear communication skills
- High level of customer orientation
- Very good command of the English language
- Team leadership for small teams
- Hard skills:Project management - Sound knowledge of PMI methodology
- Demand management processes and good understanding of relevant process frameworks for Telcos, e.g. ITIL and/or eTOM
- Good understanding of telecommunication services
- Good understand in one or more of the areas of the PanNet production factory:IT/OSS
- Cloud based service production
- Public/private cloud infrastructure
Advertiser
Brief description of the company
As part of Technology Delivery International (TDI) we deliver best-in-class technology services across Europe
Deutsche Telekom Cloud Services is an international company and part of the Technology Delivery International (TDI) unit of Deutsche Telekom.
We deliver the latest technology services with deep expertise in cloud, SW engineering, DevOps and networks that win our customers’ hearts!
In TDI we have people located in 10+ countries, such as Slovakia, Romania, Hungary, Greece, Croatia, Poland, Czechia, Spain, Germany.
We work topic-driven and skill-based. That is why we are a chapter-based organization with a clear focus on the development of our people while driving the delivery of TDI’s products and services in tribes.
Technology is the heartbeat that connects us across borders!
Deutsche Telekom Cloud Services is an international company and part of the Technology Delivery International (TDI) unit of Deutsche Telekom.
We deliver the latest technology services with deep expertise in cloud, SW engineering, DevOps and networks that win our customers’ hearts!
In TDI we have people located in 10+ countries, such as Slovakia, Romania, Hungary, Greece, Croatia, Poland, Czechia, Spain, Germany.
We work topic-driven and skill-based. That is why we are a chapter-based organization with a clear focus on the development of our people while driving the delivery of TDI’s products and services in tribes.
Technology is the heartbeat that connects us across borders!
Number of employees
100-149 employees
Contact
ID: 3391594
Dátum zverejnenia: 16.5.2018
2018-05-16
lokalita: Bratislava Pozícia: Network and Service Operation Specialist Spoločnosť: Deutsche Telekom Cloud Services s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny: minimum 1800EUR