Production Factory Demand and Service Transition Senior Specialist

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards
minimum 1800EUR

Information about the position

Job description, responsibilities and duties

Job description:
  • Demand Management is a planning methodology used to forecast [predict], plan for and manage the demand for products and services.
  • Setup and lead demand management: Evaluating the demands towards the production factory (datacenter, distribued pan European network, IT/OSS, Operations, Security, Test Facility) and alignment with PanNet Service Delivery and Business Excellence Units
  • Acts as primary interface to service delivery unit for demands towards the production factory for all domains: IT, NFVI, Network, Security, Operations
  • Leads the demand management setup phase from PF perspective
  • Defines the demand management process in alignment with service delivery and business excellence
  • Defines requirements for demand management tools
  • Pre-evaluation of requests and identification of required PF units for evaluation of demand request
  • Coordinates PF requirements within the service introduction process (SIP)
  • Development and maintainance of PF product catalogue within the PF and communication outside PF
  • Identifies new PF platform requirements based on service center requests
  • Gives input to the PF roadmap planning based on service demands
  • Consolidates demands assessment results by different PF units and prepare response to demand owner
  • Identifes synergies and possible groupings between ongoing demand requests
  • Actively manage relation with service center leaders and business excellence in order to anticipate service demand/tranistion planning
  • Coordinates service centers and supports Service Operating Model preparation for service transition/introduction in PF
  • Prepares management escalations in case of demand and service transition conflicts
  • Reporting on PF demand status

Information about the selection process

Expected date of completion of the selection process

1 August 2018 (there are still 17 more days)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key Performance Indicators / Key responsibilities and deliverables:
  • PF Demand Management Process
  • Production Factory product catalogue
  • PF Demand Management Tool requirements
  • SOM document coordination
  •  Education:University degree in Technical area  (Computer Science, Telecommunication Engineering, Information Systems or related field)
  •    Professional knowledge, skills, know-how in the field & experience in the field:More than 4-5 years experience in the area of demand management design, implementation and operations
  •  Language skills:English language – fluent (excellent verbal and written communication skills)
  •  Interpersonal, communication skills:Main interfaces for the position:  internal PanNet employees, other PanNet companies, DT,  external 3rd parties
  • Excellent team player and motivator
  •  Other soft skills, competences:Conflict management and moderation
  • Clear communication skills
  • High level of customer orientation
  • Very good command of the English language
  • Team leadership for small teams
  •   Hard skills:Project management - Sound knowledge of PMI methodology
  • Demand management processes and good understanding of relevant process frameworks for Telcos, e.g. ITIL and/or eTOM
  • Good understanding of telecommunication services
  • Good understand in one or more of the areas of the PanNet production factory:IT/OSS
  • Cloud based service production
  • Public/private cloud infrastructure


Brief description of the company

Deutsche Telekom Pan-Net, s.r.o. - established within Pan IP program is a company which will pilot and manage the whole pan-European Network. From Bratislava, this company will be the first point of contact regarding all overarching matters of the national companies with respect to the pan-European Network.
Being the key entry gate for requirements towards Pan-Net portfolio, we will manage a common service production catalogue, establish new processes and operating models, combining assets and resources to create services for the national companies.
To achieve all this we are building a new, cross-functional and truly international team.

Number of employees

100-149 employees

Company address

Deutsche Telekom Pan-Net s.r.o.
P.O.BOX 105
830 05 Bratislava 35
ID: 3391594   Dátum zverejnenia: 16.5.2018  
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny:   minimum 1800EUR