Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.

Ďakujeme za porozumenie.
Zobraziť podobné ponuky

OSS DevOps Engineer Service Support Management

Place of work
Bratislava

Contract type
full-time

Start date
2018-01-18

Information about the position

Job description, responsibilities and duties

Job description:

To support the IT Requirements definition for an existing Trouble Ticket Applikation based on HPSM
Support of the High Level integration design to integrate a SM application with external applications via WebServices with focus on Incident, Problem and Change Management.
Low Level WebService based Interface design for the integration of HPSM with external partners via middle ware layer.
Support for Service Projects, promoting OSS guidelines and principles, concepts, standards in relation to all involved parties
Design and development of HPSM for the functional areas Incident, Problem and Change Mangement and also the CMDB / uCMDB (Configuration Management
Design, development and deployment of HPSM for the functional areas Incident, Problem and Change Mangement and also the CMDB / uCMDB (Configuration Management
Deployment of HPSM and uCMDB in a cloud environment
Consuling of the process owners to guide the design of the process in the way, that company processes are aligned with the OOTB capabilities of HPSM.
Low Level Design to integrate HPSM / CMDB with other internal applications which are supporting the e2e assurance process.Event Management, which creates automatically incidents in HPSM
Provisioning, which creates new Configuration Items after the provisioning of a new service for a Customer / User
Inventory database, loading all relevant Configuration Items towards CMDB
Low Level Design to integrate HPSM / CMDB with other internal applications which are supporting the e2e assurance process.
Operation of HPSM including 2nd line on duty support

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key Performance Indicators/Key responsabilities and deliverables:

Design and development of Service Support Managenent Application based on HPSM incl. integration with external application like Event Management & Inventory Management and other ext. Trouble Ticket applications.
Process design of the main SM-Processes: Incident, Problem and Change Management.
Education:University degree in Technical area (Computer Science, Telecommunication Engineering, Information Systems or related field).
Professional knowledge, skills, know how in the field & experience in the field:Over 5 years of experience in area of ICT, design, development and architecture
Strong OSS knowledge and proven experience.
Holistic View of Telecommunication Operational Business Processes
Design and development knowledge of HPSM incl. CMDB for the main ITIL processes Incident, Problem and Change Management.
Design and development of WebService based integration of HPSM with external applications
Basic knowledge of a privat / public cloud environment
Working in an international organization, cross country and cross culture
Language skills:English language – proficient (excellent verbal and written communication skills)
Any additional language from within European DT footprint is beneficial
Interpersonal, communication skills:Excellent team player and motivator
Good communication skills
Highly collaborative
Excellent interpersonal and cooperation skills
Solution oriented and customer focused attitude
Other soft skills, competences:Self-motivated and resistant to stress
Demonstrate problem solving, solution expertise and active listening skills
Strong intercultural collaboration, ability to work in diverse remote teams
Ability to plan and execute activities according to the predefined quality and keeping deadlines
Ability to work according to structured methods, following roadmaps and guidelines
Interest in innovation and new technologies
Hard skills:Excellent skills and proven track in:Hands on experience on in the design, implementation and deployment of HPSM
Experience working with customers/vendors as well as show a good understanding of Telecom principles, services, processes and technologies

Advertiser

Brief description of the company

As part of Technology Delivery International (TDI) we deliver best-in-class technology services across Europe
Deutsche Telekom Cloud Services is an international company and part of the Technology Delivery International (TDI) unit of Deutsche Telekom.
We deliver the latest technology services with deep expertise in cloud, SW engineering, DevOps and networks that win our customers’ hearts!
In TDI we have people located in 10+ countries, such as Slovakia, Romania, Hungary, Greece, Croatia, Poland, Czechia, Spain, Germany.
We work topic-driven and skill-based. That is why we are a chapter-based organization with a clear focus on the development of our people while driving the delivery of TDI’s products and services in tribes.
Technology is the heartbeat that connects us across borders!

Number of employees

100-149 employees

Contact

Contact person: Andrea Kučeráková
E-mail: send CV

ID: 3273816 Dátum zverejnenia: 27.12.2017 lokalita: Bratislava Pozícia: Service Engineer, Software Engineer, Systems Engineer Spoločnosť: Deutsche Telekom Cloud Services s.r.o. Pracovná ponuka je prevzatá z inej stránky alebo zdroja.