Process Specialist

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Job description:
  • Maintains Corporate Process Framework;
  • Implement changes in processes;
  • Support process owners and process managers in process design, development and implementation;
  • Assist with storing, creating, and delivering essential training materials;
  • Ensure process compliance and process dependent working within the Operations;
  • Analyse if all processes cooperate in a seamless way, propose and implement corrective measures;
  • Participate in projects with impact to process environment;
  • Supports simulations to propose optimal resources for processes’ operation;
  • Assist in promoting the implementation of best practices;
  • Supports organisation of audits and controls.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

KPIs / Key deliverables:
  • Work closely and effectively across departments to document existing and new processes;
  • Maintain an electronic database of documents, processes, and living templates;
  • Executes changes to the existing processes;
  • Contribute to new training efforts for employees;
  • Supports all parties involved in managing and improving processes.
  •  Education:Bachelor's Degree.
  •  Professional knowledge, skills, know-how in the field & experience in the field:A minimum of 3 years of related work experience in processes area;
  • Knowledge of industry process standards e.g. eTOM, ITIL and BPMN 2.0;
  • Experience presenting to small groups.
  • Experience delivering trainings an advantage.
  •  Language Skills:English – fluent (excellent verbal and written communication);
  • Knowledge of other EU working languages would be an asset.
  •  Managerial skills/competences:Ability to effectively participate in ad-hoc/project teams in order to find a solution in time and within defined budget;
  • Ability to support change and positively influence others.
  •  Interpersonal, communication skills:Ability to work in a culturaly diverse and remote team;
  • Excellent interpersonal and cooperation skills;
  • Analytical thinking.
  •  Problem solving:Ability to analyse medium-complex tasks;
  • Identify and analyse risks and potential problems;
  • Approach situations with respect to maintain quality and minimise costs.
  • Responsability and impact:Work closely and effectively across departments to document existing and new corporate processes according to corporate and group rules and guidelines;
  • Identify and propose solutions and suggest measures and actions to be taken to achieve the required results.
  •  Other soft skills, competences:Proactive and positive attitude towards new developments;
  • Ability to plan and execute in the predefined quality and keep deadlines;
  • Ability to work according to structured methods, following roadmaps;
  • Attention to detail;
  • Interest to join an international organization;
  • Ability to work without a close supervision;
  • Willingness to travel within Europe.
  •  Hard skills:MS office (Excel, PowerPoint, Word, Outlook) – advanced;
  • Process workflow design tool.


Brief description of the company

Deutsche Telekom Pan-Net, s.r.o. - established within Pan IP program is a company which will pilot and manage the whole pan-European Network. From Bratislava, this company will be the first point of contact regarding all overarching matters of the national companies with respect to the pan-European Network.
Being the key entry gate for requirements towards Pan-Net portfolio, we will manage a common service production catalogue, establish new processes and operating models, combining assets and resources to create services for the national companies.
To achieve all this we are building a new, cross-functional and truly international team.

Data Privacy Information and Consent With Processing of Personal Data

By replying to the job offer, I hereby grant company Deutsche Telekom Pan-Net s.r.o. with its registered seat at Jarabinková 1, 821 09 Bratislava, Slovakia, ID no. (IČO): 48 129 178 (the “Company”) the consent with processing of my personal data in the following scope: academic title, name, surname, photography, contact details (e-mail address, address, phone number), information about achieved education, previous working experience, other information that are included in my CV/motivation letter, and so for the purpose of participation in a selection process for the job position that I am applying for. This consent is granted for definite period of 6 months.

My personal data will not be subject to automated decision making and profiling. My personal data will be provided only to the following recipients within Deutsche Telekom AG Group: Deutsche Telekom Services Europe GmbH, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Business Services S.R.L., 319G Splaiul Independentei, Bukurešť, Romania; Deutsche Telekom AG, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany. My personal data will not be transferred to third countries.

In connection with the processing of my personal data the Company provides me with the following information:

Please be informed that you have the following rights: (i) to request access to your personal data, (ii) to correct your personal data, (iii) to delete your personal data, (iv) to limit the processing of your personal data, (v) to object processing of your personal data, (vi) to the portability of your personal data, (vii) to file a complaint with the competent supervisory authority, (viii) to withdraw your consent with processing. Please note that processing of personal data is prerequisite for participation in selection process. If you do not provide us with your consent, or if you withdraw your consent during the selection process, we cannot process your personal data and thus you cannot participate in the selection process for concrete job position.

Contact for provision of additional information about the protection and processing of your personal data is: Additional information about data privacy you can find on the following link.

Number of employees

100-149 employees

Company address

Deutsche Telekom Pan-Net s.r.o.
P.O.BOX 105
830 05 Bratislava 35
ID: 3212153   Dátum zverejnenia: 11.10.2017  
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