What will you do?

• Analyzes and provides solutions for most complex tasks.
• Provides 3rd  level support, solves problems and escalates most complex issues.
• Investigate the root cause of complex incidents and then initiate actions  to improve or correct the situation.
• Evaluate, authorize, prioritize, plan and review complex changes in controlled manner or escalate to higher authority.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Creates / review/maintain procedures and  complex  technical documentation to support IT service.
• Provides expert advice , consultancy and support for internal/external customer & management.
• Reports and regularly communicates with project stakeholders and/or customer.
• Delivers services/solutions in the agreed quality and quantity according to agreed requirements, contracts and/or KPI’s.
• Participate on  Solution Designs  and  Architecture activities.
• Serve as technical lead to assure delivery of the service.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment .
• Responsible for guiding customers through the assessment, scoping, and engagement definition of Network Modernization services, with a focus on SD-WAN–based connectivity and network 
  automation. 

You will succeed if you:

• have Information technologies - Master´s degree
• have experience 3 years
• have at least two years advanced certificate for relevant platform
• have core platform knowledge - VMware & Nutanix HCI Platforms - Expert
• are communicative, team player and have analytical thinking, training/mentoring skills, presentation skills and negotiation skills
• have financial literacy in respective business area
• have knowledge of Diplomacy, Project management and ITIL processes
• speak English - Advanced (C1)
• speak German advantage - Upper intermediate (B2)

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits.

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 1 900 EUR/monthFinal salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.

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