What will you do?

• Coordinate communication with all involved parties (i.e. Dynamic platform services, Service delivery manager, Development, customer, Telekom IT application operation, etc.) of the application
• Overlook quality aspects of operation (performance, availability, stability, security)
• Perform verification of critical business impact during incidents (major incidents calls, operational stability calls)
• Responsible for quality assurance in terms of defined key performance indicators according to service level agreement
• Plan provision of resources incl. order process management
• Prepare rules and regulations for operating processes (incident/change/problem management)
• Ensure the use of CITSD-compliant software
• Bear commercial responsibility for budget- plan and monitor budget
• Make commercial assessment of actual, planned and forecast figures based on technical concept regulations
• Organize and lead application expert group or similar service meetings
• Plan and steer deployment installations
• Coordinate Release Container with all stakeholders
• Coordinate und perform “Antest” of the deployments after Release Container
• Submit operational interests in D2O- demand to operation and D2S-demand to solution
• Update application-related data in SACM systems (CAPE, Darwin)
• Support Risk and Escalation Management
• Report and monitor PRIO1 issues
• On Call duty support 

You will succeed if you:

YOU WILL SUCCEED IF YOU HAVE:

• Application & System Management experience

  • Ownership of an enterprise application across its full lifecycle

  • Coordination of product development, operations, and support

  • Agile product integration and delivery

  • Ensuring agile product development aligns with business requirements

  • Handling inputs from multiple sources (business, customer projects, operations)

• Requirements & Stakeholder Management

  • Translating functional requirements into IT deliverables

  • Supporting business-side requirements implementation

  • Acting as interface between business, IT, and service providers

• Operations & Support Responsibility

  • Ensuring 2nd and 3rd level support

  • Managing technical changes and incident resolution

  • Supporting lifecycle management and stable operations

• Monitoring & KPI Management

  • Defining and tracking KPIs

  • Monitoring system performance and service quality

  • Reporting to stakeholders

• Analytical & Coordination Skills

  • Structured, analytical working style

  • Ability to manage priorities across parallel demands

• Agile Ways of Working

  • Experience with agile frameworks and methods

  • Working effectively in agile IT environments

• Language Skills

  • German and English: required

Nice to Have

• Experience in IT service management (ITIL-like environments)

• Exposure to customer project support

• Service provider / vendor coordination experience

• Budget and cost awareness

• Quality management experience in application operations

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits.

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 1 320 EUR/month

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1320€ /brutto.

 

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.

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