What will you do?

• Lead IT Change Initiatives: Drive and manage strategic IT change initiatives to align with company objectives, ensuring seamless adoption of new processes and technology improvements.
• Optimize IT Processes : Identify and implement process improvements in IT service management to enhance efficiency, service quality, and customer satisfaction, using frameworks like ITIL, Lean, and Agile.
• Coordinate with Stakeholders : Serve as the primary point of contact between IT operations and process management, leading meetings to align on change priorities and address process needs.
• Monitor and Act on Performance : Analyze key IT performance metrics (KPIs) and address any gaps, taking proactive steps to maintain high standards in service quality and operational efficiency.
• Oversee IT Projects : Lead IT change management projects from planning through implementation, ensuring alignment with business goals and reporting progress to leadership.
• Mentor and Train Team Members: Provide training and mentorship in IT change processes to build skills and increase process knowledge across teams.
• Ensure Compliance and Documentation: Maintain compliance with IT standards and document all processes, providing transparency and supporting continuous improvement.

You will succeed if you:

• Have Relevant Education and Experience: Hold a Bachelor’s degree (Master’s preferred) with at least 5 years in IT change management or IT operations, preferably in a technology-focused environment.
• Are Certified and Technically Proficient: Hold an ITIL Foundation certification (advanced ITIL, Agile, or Lean Six Sigma a plus) and are skilled in tools like Microsoft Office, ServiceNow, and change management platforms.
• Are fluent in German (B2+) AND English (B2) to engage effectively with global teams.
• Bring Core Competencies Demonstrate leadership, adaptability, analytical thinking, and strong organizational skills, with the ability to manage multiple IT projects in a dynamic environment.

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

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