What will you do?

Head of Team takes care of and acts as a main point of contact for highly complex day to day coordination and steering of one section within a company. Head of Team communicates company and team goals, safety practices and deadlines to team and is responsible for their implementation by effective resource management, planning and evaluating activities in the assigned area of responsibility. Head of Team provides help to management, including hiring and training, and keeps management updated on team performance.

Key Accountabilities:

Acts according to valid legislation and Slovak Labor code.

Processes and service delivery

• Establishes and nurtures relationships with stakeholders for effective communication and expansion of existing operational capabilities in the nearshore in line with unit strategy.
• Develops and implements mid-term tactical plans and implementation projects for new business pipeline, manages order pipeline on a project basis and sign-off takeover into operation documentation with process owners.
• Operationally manages critical situations and solve escalations to provide seamless service delivery and effective service to clients.
• Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, business operations functions, and process documentation.
• Requests and monitors purchase order entry and ensure all POs to be available before start of business.
• Collects and provides feedback on contract terms and condition compliance.

Quality assurance

• Delivers services/solutions to clients in agreed quality and quantity structure according agreed contracts, SLA, OLA, etc.
• Continuously improves processes and products/services in assigned area, plan improvements and implement improvements programs.
• Manages activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations.

Budget

• Plans, adjusts and controls financial and other business plans to be able to effectively manage business of assigned team.
• Controls finance and efficiency management initiatives and financial results across the assigned team.
• Controls cost planning, budgeting and budget management in line with global unit and local company financial targets (TSSK).Forecasts and executes measures to stay within the budget in all cost items e.g. efficiency program, training budget, travel budget, personal costs primary and secondary and project costs.

People

• Actively steers capacity of team resources and quality of employee performance results in coherence with customer contracts.
• Is responsible that all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
• Supervises, motivates and guides team members people, assesses their performance and provide effective feedback.
• Identificates training needs and develops team members to be able to deliver better quality and fulfill expectation of employees.
• Communicates concerns and policies among management and team members.

Qualifications

Education:

• Master degree

Experience:

• Leading teams - 1 year

Required competencies:

Value orientation and sense of responsibility:

• Acts according to the guiding principles and corporate policies (Code of conduct, Employee handbook etc.) and identifies with corporate as a brand (demonstrate positive attitude inside and outside the company),
• Walks the talks and takes responsibility for his/her own actions,
• Treats colleagues and customers in the same service-oriented way,
• Acts as a role model according to the company values.

Communication & intercultural skills:

• Communicates appropriately to target group and situation in a solution oriented way,
• Ensures clear understanding and prevents misunderstandings,
• Deals with people in the intercultural context respectfully and negotiates in a fair manner and achieves sustainable results,
• Acts as a role model of effective and respectful communication.

Drive change:

• Is open to change within his/ her area of responsibility and engages others,
• Supports innovative approach or way of doing things & considers different views on an issue,
• Acts as a role model where change is concerned.

Leadership / strategic thinking:

• Acts as role model and motivates others to contribute overall strategy,
• Delegates tasks in order to reach effective team work and reach the goals,
• Inspires, coaches and empowers people,
• Finds the balance between business needs and employee needs,
• Provides people with the information in time in order to ensure right decision making,
• Regularly gives constructive feedback,
• Involves team into decision making in order to build loyal team which is able to deal with difficult challenges.

Staffing and development:

• Takes responsibility for internal and external recruitment by developing and maintaining partnerships with others inside and outside the organization,
• Takes responsibility for team development, defines and helps to reach individual development plans,
• Ensures, that the business is correctly staffed by the right number of people with the skills relevant to the business needs,
• Move people to right places within the company.

Performance and result orientation:

• Recognizes and evaluates expected performance,
• Leads others to take ownership for work responsibilities, results and decisions,
• Actively works with team to improve effectivity and performance,
• Delivers results in time and with required quality,
• Prioritizes effectively in daily operation and acts accordingly,
• Takes responsibility for own decisions,
• Supports others/team to achieve defined results.

Financial planning:

• Has the knowledge & understanding of the budget process,
• Effectively manages all cost elements,
• Able to discuss costing & financial planning with counterparts and internal teams,
• Has understanding of contracts and contract change process (Framework agreement, Delivery Agreement, SLA, OLA, etc.) and organizes business accordingly.

Service responsibility & Technical expertise:

• Understands the portfolio and processes, how it maps to the business and applies accordingly,
• Has end to end ownership for the service and delivers required quality in order to meet SLA,
• Demonstrates in-depth technical & operational knowledge to support timely resolution of a problem.

Customer orientation:

• Thinks & acts in a customer-oriented manner,
• Creates customer oriented culture within his/her organization,
• Builds trust & reputation for exceptional customer service by delivering as promised,
• Looks for ways of further development of existing relationships with customers,
• Shares his/her experience with other departments and units to improve delivered services.

Stakeholders management:

• Identifies stakeholders & roles they play,
• Understands needs of the stakeholders and delivers according to expectations.

Business development & growth:

• Understands business needs and identifies possible opportunities,
• Works within their team in order to drive business growth.

Additional Information

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits


Additional information

• Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.

You will succeed if you:

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 500 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1500€ /brutto.

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