IT Hardware Specialist (Field Support Specialist) - Deputy maternity leave

Daily business responsibility:

ensuring that technology assets are, tracked, received, recovered, deployed, and retired in a controlled manner as well as fulfill requests for ordering hardware\software.

Purpose

Preparation and control of optimization measures related to internal processes, reporting and quality of IT within company. Support local infrastructure services. Support establishment and maintenance of internal IT processes within company.

Key accountabilities

• Check, execute, solve and creates tickets (problem ticket, change management ticket, incident, service requests) in order to maintain service to internal customers according to given quality KPI's in Service portal and SM9 according to standard ITIL process
• Prepare and maintain HW for newcomers and daily operation
• Prepare and maintain documentation and how to guides for company
• Share knowledge with other IIT colleagues
• Participate in internal and external projects as technical support
• Perform performance test of HW
• ensuring that technology assets are, tracked, received, recovered, deployed, and retired

Education
• Information technologies – Secondary education

IT Technical Skills
• Hardware ( Laptops,Servers ) - Intermediate
• Microsoft SW products overview - Basic
• DNS, DHCP, LAN, MAN - Basic
• Active Directory - Basic
• Kaspersky Antivirus - Basic

Soft skills
• Communcation skills
• Customer approach
• Itil
• Project management
• Physical abilities

Languages
• English - Intermediate (B1)

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work – life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Contact person: Klára Ľachovičová
E-mail: send CV