What will you do?

Purpose
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd level environment.

Key tasks and accountabilities

• Management of client backend solutions (Microsoft Intune, Windows Autopilot, Mobile Device Management, Matrix42 Empirum, Microsoft Defender)
• Customize and implement device policies and policies
• Operation of the Managed Print Service (myQ, Canon uniflow)
• Patch management
• Creating and updating packages for software distribution
• 2nd level support for the management solutions used, as well as support for the service desk and desktop support
• Participation in decisions related to Workplace devices, processes and policies
• Implementation and monitoring of device compliance profiles
• Participation in IT projects that affect the workplace

You will succeed if you:

Experience and Skills:

• Completed vocational training in the IT sector with professional experience
• High communication skills and self-motivation, independent working methods, customer-oriented way of thinking and self-confident demeanor
• Experience in operating client management environments
• Cross-architecture knowledge of the Windows environment is advantageous
• ITSM basic knowledge (ITIL Foundation certification an advantage)
• Good knowledge of project management methods as an employee or work package manager in projects
• Good knowledge of automating tasks with Microsoft Powershell
• Knowledge of managing Apple devices would be an advantage
• Good knowledge of dealing with trouble ticket systems (e.g. ServiceNow)
• Good network knowledge (TCP/IP, Ethernet, DNS)

Languages

• German- Advanced: C1
• English – Intermediate B1

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.

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