What will you do?

Purpose

Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s. Plan, implement and maintain a stable technical infrastructure to support organization’s business processes. Identify weaknesses in used processes and eliminate them following industry and internal standards.

Key accountabilities

Propose and perform regular inspections and improvement recommendations .
Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
Create and maintain technical documentation to support IT service.
Serve as technical lead to provide clear and comprehensive release and deployment plans.
Serve as technical lead to assure delivery of the service in critical situations.
Deliver effective training plans and concepts to train other employees and ensure their fulfillment
Implement new technologies/services or upgrades to existing technologies.

You will succeed if you:

Education

Information technologies – Master’s degree
Experience

6 years
Certification

At least two advanced certificates for relevant platform.
IT Technical Skills

Core platform knowledge - Expert
Related platform knowledge - Intermediate
Soft skills

Communication
Analytical thinking
Team cooperation
Training and mentoring
Presentation skills
Negotiation skills
Finance skills

Financial literacy in respective business area
Other Skills

Project management
Languages

English - Upper intermediate (B2)
German advantage - Upper intermediate (B2)
Other criteria or requirements

Knowledge of the ITIL processes.

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

2 100 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2100 € /brutto.

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