What will you do?

Are you interested in networks? If you want to join great team and become part of Magenta family, than read more! You will be responsible for installation, configuration and support for LAN/WAN/Wireless solutions.

The purpose of this job is to independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident, delivery order (DO) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). This job is operated on 2nd and 3rd level environment.

Key accountabilities on this job are:

• 2nd and 3rd level INM support.
• Control implementation/rollout plans describing all necessary steps to deliver successful migration of designed standard solution.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within DTAG.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
• Single Point of Contact for at least one customer, area or technology within supported service.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Train and participate on education of other employees.
• Create and maintain documentation.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

You will succeed if you:

What can help you to be the best candidate for us?

Experience

• ICT Application Operation & Management – minimum 2 years of experience

Certification

• Valid certification in given technology / advantage (for example CCNA)

IT Technical Skills

• IT/PC literacy - Expert
• HW/SW overview - Advanced
• Core platform knowledge - Advanced
• Vendors: Cisco(switches ,AP's), Juniper (switches), Aerohive (AP's)
• Investigate and create tickets (TAC cases, problem tickets, incidents) in order to maintain service to customers.

Soft skills

• Communication
• Analytical thinking
• Team cooperation
• Training and mentoring
• Presentation skills

Other criteria or requirements

• Core platform knowledge: TCP/IP, STP, VLAN, QOS, HSRP/VRRP, Wireless, Routing basics
• knowledge related to networking field
• CCNA Certificate
• Overview of the ITIL processes

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto.

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