What will you do?

Purpose

Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s. Plan, implement and maintain a stable technical infrastructure to support organization’s business processes. Identify weaknesses in used processes and eliminate them following industry and internal standards.

Key accountabilities

• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
• Propose and perform regular inspections and improvement recommendations .
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
• Create and maintain technical documentation to support IT service.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Plan, implement and maintain a stable technical infrastructure to support organization’s business.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Serve as technical lead to assure delivery of the service in critical situations.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment
• Implement new technologies/services or upgrades to existing technologies.

You will succeed if you:

Education

• Master´s degree in Information Technology.
• At least two advanced certificates for relevant platform.
• 6 years minimum IT Experience.
• Core platform knowledge- expert.
• Related platform knowledge- intermediate.

Soft skills

• Communication - Advanced.
• Analytical thinking - Expert.
• Team cooperation - Advanced.
• Training and mentoring - Expert.
• Presentation skills - Advanced.
• Negotiation skills - Advanced.

Finance Skills

• Financial literacy in respective business area - Intermediate.

Other

• Knowledge of the ITIL processes
• Project Management- Basic

Possible specialisation

• Core platform knowledge:Routing and Switching skills on CCNP certification level (Cisco) or BCNP certification level (Brocade).
• Related platform knowledge: FW, LAN knowledge (advantage).
• Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 1 850 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1850 € /brutto.

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